Regional Service Manager — Electronic Security Systems Services

Parsons Corporation•USA TX (Virtual Office), TX

1d•$103,500 - $181,100

About The Position

Parsons is seeking a Regional Service Manager to lead repair, maintenance, installation, dispatch, preventive-maintenance, and service-request activities for the National Physical Security Program Electronic Security Systems Services contract in South Region 3. The manager is responsible for regional execution of repair, maintenance, and installation-related functions and for overseeing the dispatch and tracking of service requests. This is a full-time, exclusively dedicated key personnel position supporting the proposed region. The Regional Service Manager will be supported by a designated alternate and included in the contract’s Key Personnel Staffing Plan. Personnel performing under the contract are subject to applicable background-investigation, suitability, site-access, identification, safety, security, training, certification, and professional-conduct requirements. Contract work may not begin before the required Government authorization is received. The role coordinates with program leadership, the SRIC, technicians, engineers, subcontractors, suppliers, and Government representatives. It monitors service delivery, staffing, schedules, documentation, response and completion requirements, risks, and corrective actions, while supporting quality control, reporting, inventory, and continuity-of-service activities.

Requirements

Bachelor's degree in a technical or construction-related field, or equivalent, or typically 10+ years of experience managing repair, maintenance, and installation-related functions for a security contract of similar size and complexity to the proposed region.
Experience managing electronic security systems service operations.
Experience managing dispatch, field service, preventive maintenance, installation, repair, or maintenance activities.
Experience coordinating technicians, service personnel, engineers, subcontractors, or vendors.
Experience managing service requests, work orders, schedules, assignments, and completion records.
Ability to coordinate work across geographically dispersed service locations.
Ability to monitor response times, repair-completion times, schedules, and service performance.
Ability to manage competing service priorities and changing field conditions.
Experience using an information-management, work-order, service-request, or asset-management system.
Strong written and verbal communication, organizational, analytical, and problem-solving skills.
Ability to coordinate effectively with Government representatives, technicians, engineers, subcontractors, suppliers, and program leadership.
Ability to obtain and maintain required Government suitability, facility-access, and system-access approvals.
Ability to serve as a full-time, exclusively dedicated resource for South Region 3.
Compliance with applicable background-investigation, suitability, site-access, identification, safety, security, training, certification, and professional-conduct requirements; required Government authorization must be obtained before performing contract work.

Nice To Haves

Experience supporting USMS, DOJ, DoD, military, Federal Government, court, law-enforcement, detention, or other mission-critical security programs.
Experience with access control, video surveillance, intrusion detection, intercom, security infrastructure, door hardware, life-safety interfaces, or related ESS technologies.
Experience managing service operations across the Southeastern United States, Texas, Puerto Rico, or the U.S. Virgin Islands.
Experience with routine and emergency repair response.
Experience with preventive-maintenance programs and asset inventories.
Experience using a Government service-request and asset-management system.
Experience managing Government IMS documentation and service-request closeout.
Experience supporting priority projects and on-demand services.
Experience with USMS Publication 64, the USMS ESS Handbook, or Qualified Products List requirements.
Experience supporting quality-control and corrective-action programs.
Experience coordinating field work in occupied Federal, court, law-enforcement, detention, or other secure facilities.

Responsibilities

Manage regional repair, maintenance, and installation-related functions.
Oversee dispatching and tracking of repair and non-repair service requests.
Coordinate preventive-maintenance and installation service requests.
Manage technician assignments, service coverage, work schedules, and field-service priorities.
Coordinate with the SRIC, Regional Program Manager, Regional Technical Lead, technicians, engineers, subcontractors, suppliers, and Government representatives.
Monitor service-request progress, technician status, on-site evaluation, repair completion, and closeout.
Ensure qualified technicians are assigned work consistent with their experience, certifications, training, access, and task qualifications.
Support routine and emergency repair dispatch.
Coordinate priority projects, streamlined priority projects, and on-demand service activities.
Support preventive-maintenance scheduling, execution, documentation, and deficiency follow-up.
Support baseline and incremental equipment inventory activities.
Ensure technicians update the Government IMS with required status information, notes, photographs, equipment data, and completion records.
Monitor response and completion requirements for standard and remote locations.
Identify scheduling, staffing, parts, access, technical, and logistics risks.
Coordinate corrective actions when service-delivery issues occur.
Support PMR preparation and reporting.
Coordinate service-performance information for the Regional Program Manager.
Support quality-control reviews, deficiency tracking, and corrective-action activities.
Support transition activities and continuity of service.
Perform other responsibilities associated with the Regional Service Manager position.