Regional Service Excellence Manager

Hiab • Perrysburg, OH

3d • Remote

About The Position

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. This role is responsible for driving both strategic and operational excellence of services, by deploying Hoshin Kanri, standardizing regional workshops, and improving service operations. The role bridges the gap between "planning" and "doing", using Black Belt rigor to eliminate waste and ensure the organization goes in one direction to deliver growth and efficiency.

Requirements

• University degree in Business, Engineering, or a related field
• Advanced training in Lean Six Sigma (Black Belt level highly preferred)
• 7+ years in Operational Excellence or Strategic Sales/Service Operations
• Experience in Hoshin Kanri, Value Stream Mapping, Daily Visual Management, and Problem Solving (A3)
• Expert-level facilitation of kaizen events and strategy sessions
• Proficiency in IT/IS systems and advanced data visualization
• Willing to travel 30-50% across the responsible region

Nice To Haves

• Black Belt level training in Lean Six Sigma

Responsibilities

• Drive Hoshin Kanri action planning and execution in the respective markets to ensure delivery of improvement priorities and breakthrough objectives
• Design and deploy standardized workshop concepts and SOPs for maintenance, installation, and field services, and drive continuous improvement (lean, safety, quality) and greenfield projects
• Lead high-impact Lean Six Sigma projects to streamline service operations, drive growth, and improve margins
• Define and track KPIs, leveraging VSM, Daily Visual Management and other Lean Six Sigma tools to drive problem solving and meet annual targets
• Lead change by taking people along to ensure sustainable adoption of new processes and improvements

Benefits

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• Company cell phone
• Laptop
• Credit card

What This Job Offers

• Job Type: Full-time
• Career Level: Senior