Corporate Template

Eating Recovery Center•Lakewood, CO

1d•$29 - $35•Onsite

About The Position

The Regional Service Desk Technician supports a variety of business hardware, software, services, and on-premises and cloud-based platforms in a mixed Microsoft, Mac and VMWare VDI environment. The successful Regional Service Desk Technician demonstrates a desire to continuously learn and improve while supporting Eating Recovery Center/Pathlight’s distributed staff and nationwide network of patient treatment locations to minimize disruptions to normal operations. Using excellent written and verbal communication, critical thinking and technical expertise, the Service Desk Technician will assist users at all levels of the organization by diagnosing and resolving technical issues, providing instruction on standard practices, creating new and updating existing documentation, and other duties as assigned. This role will be designated to provide scheduled onsite service and emergency site visits within a specific geographic region.

Requirements

HS Diploma
3+ years of experience in similar role
Knowledge with Microsoft Office 365 email and applications
Familiarity with Windows and Azure Active Directory services
Experience with Apple hardware and operating systems, PC and Microsoft hardware and operating system
Familiarity with: endpoint security, anti-virus, and malware; Windows Server administration; VMWare vSphere and Horizon; medical environments and HIPAA compliance.
Communication: Ability to communicate in a professional manner with all levels of the organization (both verbally and in writing).

Nice To Haves

A+, Network+, Security+ certification
Associates degree

Responsibilities

Provides Tier 1 level direct end-user support of essential technology and business systems, including, but not limited to, operating systems, security tools, applications, email systems, workstation, and peripheral hardware.
Performs regularly scheduled site visits with all facilities located within the assigned region. Site reviews will include equipment environment health checks, inventory validation, asset retrieval, and deployment of new assets for special projects. The regional coordinator will also serve as the primary IT point of contact/escalation for any site-specific issues.
Escalates and coordinates Tier 2 support incidents to System Administration team. Coordinates resolution with end users and ensure continuity of service to ERC teammates in the field. Work with system administrators on lessons learned and identify new requirements for documentation or SOPs.
Creates, updates, and maintains documentation including accurate tracking of work performed, information regarding standard procedures, common troubleshooting, etc.
May be assigned projects such as device rollouts, new site openings, etc.