Regional Segment Business Process Manager

Berkley•Urbandale, IA

1d•Hybrid

About The Position

As Regional Segment Business Process Manager, you will champion operational excellence by leveraging external service providers, advanced automation, and artificial intelligence (AI), while prioritizing rapid adaptation to customer and market needs. You'll deliver measurable improvements in efficiency, agility, and responsiveness, positioning the organization to exceed stakeholder expectations and drive innovation. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent. Internal mobility opportunities. Visibility to senior leaders and partnership with cross functional teams. Opportunity to impact change. Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education.

Requirements

Bachelor’s degree in business administration, Information Systems, or a related field.
5+ years of experience in BPO, operations management, or technology-driven process optimization.
Strong understanding of BPO models, vendor management, and service delivery frameworks.
Experience with automation technologies, including AI and machine learning tools.
Proficiency in process mapping, documentation, and methodologies like Lean and Six Sigma.
Excellent analytical, critical thinking, and rapid problem-solving skills.
Effective communication and people skills, with a focus on responsiveness and stakeholder engagement.
Ability to manage multiple projects independently and respond quickly to changing priorities.
Familiarity with performance metrics, SLA/KPI tracking, and reporting tools.
Commitment to continuous improvement, innovation, and responsive service delivery.

Responsibilities

Maximize responsiveness and reduce operational costs by outsourcing non-core functions, modernize workflows, and automate repetitive tasks.
Accelerate accurate decision-making and service delivery through technology-enabled workflows that empower teams to respond swiftly to evolving requirements.
Increase organizational flexibility to adapt to changing market demands and customer expectations.
Drive digital transformation by integrating modern tools and platforms that enable real-time insights and proactive action.
Foster a culture of innovation to enhance customer experience, responsiveness, and competitive advantage.
Oversee BPO engagements with a focus on responsiveness and service quality.
Identify opportunities for standardization, automation, and rapid response to operational challenges.
Implement technology solutions that streamline operations and enable real-time decision-making.
Manage vendor relationships to ensure service providers deliver consistent, high-quality, and responsive support.
Lead business process mapping, analysis, and optimization with an emphasis on agility and customer-centricity.
Champion change management initiatives that prioritize responsiveness and adaptability.
Monitor performance using data-driven insights, real-time dashboards, and predictive analytics to anticipate needs and respond proactively.