Regional Sales Support Manager

The Canada Life Assurance Company • Vancouver, BC

8d • CA$90,400 - CA$140,400 • Hybrid

About The Position

The Regional Sales Support Manager fosters a culture of success through coaching and empowering a team of regionally-based sales support staff to ultimately drive group sales growth. This role involves providing leadership and coaching to a regional sales support team, developing and mentoring the team to support group benefit sales processes, and ensuring staff are trained on proper pricing and analysis while meeting underwriting parameters. The manager will also integrate group-specific channel strategies into the business plan, hire and develop talent, foster a high-performance sales culture, and collaborate with regional sales and service leadership on business plans. Additionally, the role supports and implements key regional and head office initiatives, clarifies role objectives and processes, sponsors compliance execution, and maintains positive working relationships with distribution management and head office partners.

Requirements

• 3+ years of group benefits leadership is ideal, however not a requirement
• A business development mindset working to drive results and unlock barriers to success
• Extensive experience with the stages of the group benefits sales process including quoting, renewals, amendments, underwriting, etc.
• Strong understanding of how KPIs are measured and reported
• Subject matter expert with respect to underwriting and pricing principles in order educate sales support staff and to support account executives with field advisor inquiries and product offerings.
• Proven track record of success as a coach in a high-performance sales culture
• Proven ability in leading a diverse team of administrative and analytical operations professionals within a regional team
• Highly developed change management skills and ability to lead a team through periods of change
• Highly developed communication skills to be able to communicate with all levels of the organization
• Ability to build and maintain trusting partnerships with senior leaders
• Post secondary education required in a business-related field

Nice To Haves

• Knowledge of Excel and CoPilot would be an asset

Responsibilities

• Provide leadership and coaching to a regional sales support team consisting of a Sales Support Leader, Group Benefit Analysts and Sales Support Associates to drive performance and achieve business objectives and operational excellence
• Develop and mentor the team as it supports the group benefit sales processes
• Responsible for ensuring staff are trained and educated on proper pricing and analysis while ensuring underwriting parameters are met on all outgoing quotes, amendments and renewals.
• Understand group-specific channel (Internal sales, Advisor, etc) partner strategies, systems and tools and integrate them into the overall business plan
• Hire, train and develop key talent to support each of the sales roles within the Region.
• Foster high performance sales culture with coaching and engagement at its core
• Responsible for working with regional sales and service leadership teams to create annual and quarterly business plans, in alignment with the national operations strategy
• Support, champion and implement key regional and head office initiatives to the region including new process, product and technology roll outs, participation in field advisory committees, etc.
• Foster a clear understanding of role objectives, organizational processes and identify inefficiencies
• Sponsor the execution of compliance including education, coaching and monitoring
• Create and maintain positive and collaborative working relationships with local distribution management and head office partners

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree