Regional Quality Improvement Administrator (Administrator I)

King County•Chinook Building 401 5th Avenue Seattle, WA

8d•Hybrid

About The Position

The Emergency Medical Services (EMS) Division of Public Health – Seattle & King County seeks to fill a Regional Quality Improvement (RQI) Administrator I position within the Regional Quality Improvement Section. The EMS RQI section is responsible for various data, research and technical programs for the region, including managing the regional Cardiac Arrest Surveillance System, providing guidance and training for the regionally used electronic health record (EHR) system, performing data analysis related to medical and operational QI projects, conduct grant related research programs, and support other EMS and Public Health teams with EMS related data integration. The EMS RQI Administrator I provides administrative, operational, and program coordination support for Regional Quality Improvement (RQI) programs and activities. The position works within the Regional QI team to assist with operations and provide proactive administrative support for regional projects and KCEMS related requests from partnering agencies. Responsibilities include preparing correspondence, presentation materials, managing administrative tasks for regional events, creating data visuals and presentations; coordinating logistics for regional meetings and events, maintaining shared resources and documentation; data retrieval, organization and fulfilling requests. The position also provides administrative support to the Regional QI Section Supervisor by collaborating with the division finance and administration section to fulfill personnel-related administrative processes, assist with contract management, supervisor correspondence and calendar management, records management, and other section operations. Additional responsibilities include ordering and delivering equipment, software, supplies, and monitoring systems, submitting tickets as needed. Data related tasks entail responding to routine requests; assisting with data requests and information management; and maintaining an understanding of HIPAA requirements and the sensitivity of information managed within Regional QI. The position reports to the Regional QI Section Supervisor and is expected to work onsite Tuesday through Thursday, with the ability to travel throughout the region as needed. This role is expected to work independently while maintaining consistent communication with the Section Supervisor and Functional Analyst III regarding priorities, deadlines, and project status . The RQI Administrator supports the Regional Quality Improvement Section by coordinating administrative activities and assisting with data requests, system documentation, and operational tasks that support regional EMS research, evaluation, and system monitoring. The EMS Division provides core regional services essential to delivering the highest quality out-of-hospital emergency care across King County. The division partners with 25 first responding EMS agencies staffed by more than 4,500 EMTs and paramedics who respond to more than 255,000 EMS patient care incidents annually. Additional partners include regional dispatch centers, hospitals, mobile integrated healthcare programs, private ambulance providers, and community organizations serving more than 2.3 million residents across King County.

Requirements

Minimum of one (1) year experience coordinating recurring meetings, community events, or training activities.
Minimum five (5) years’ experience with Microsoft Office Suite and Apple products, including iOS, Outlook, Word, Excel, PowerPoint, Teams, Zoom, or similar workplace applications.
Experience using Microsoft Excel to organize, retrieve, compile, and evaluate data from multiple software applications or data systems.
Minimum of one (1) year managing communication platforms, websites, SharePoint sites, or project management applications including requesting/granting internal/external permissions, downloading/uploading info and placing Help Desk tickets.
Experience providing administrative support to managers or supervisors, including calendar management, correspondence, records, contracts, or other administrative functions.
Demonstrated ability to organize multiple priorities, maintain accurate records, and meet deadlines, communicating status and following up as needed.
Valid WA State Driver License at time of application.
Ability to assist in lifting up to 50lbs. (minimal).
Proof of Basic Life Support (BLS) / CPR.
Proficient and comfortable with computer use to perform functions associated with on-going work.
Adherence to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships.
Ability to protect the privacy and security of protected health information as defined in State and Federal Law.

Nice To Haves

Experience with using database systems to identify discrepancies.
Experience planning and coordinating large-scale meetings, trainings, conferences, or other events.
Experience serving as the primary point of contact on a regional scale managing communication between multiple departments, agencies, or external organizations.
Experience with Canva, Adobe or similar applications to develop professional reports, visual communication materials and writing narrative summaries for technical or operational information.
Experience with primary maintenance of project management software or processes.
Experience maintaining SharePoint sites, WordPress websites, or other internal or external communication platforms.

Responsibilities

Coordinate regional meetings, trainings, and events, including scheduling, room resource, communications, preparing materials, presentations, and distributing communications.
Provide administrative support to the Regional QI Section Supervisor by collaborating with Administration section to update processes, assist with calendar and communication tasks, prepare data visuals and formatting for annual reports.
Develop and monitor Regional QI SharePoint sites and system monitoring, managing permissions and submitting tickets related to troubleshooting RQI data systems.
Prepare high volume correspondence to patients and providers, utilizing proofreading and communication skills.
Provide administrative support for CEEMS including data management, and assisting with recruiting, training and special events.
Assist with data requests and retrieve information for MEO, dispatch centers and agency statistics.
Serve as a liaison to EMS agencies and regional partners by routing requests and questions to supervisor and Functional Analyst.