Regional Quality and Planning Manager

WeDriveU•Charlotte, NC

17h

About The Position

The Regional Quality and Planning Manager supports regional transportation operations through performance analysis, recurring reporting, service planning support, and operational trend monitoring across multiple locations. The role works with Operations, Customer Success, Safety, Fleet, Dispatch, Scheduling, and local leadership to provide visibility into performance, identify trends, and support continuous improvement. It also helps standardize reporting practices and analytical processes across the region, providing local and regional leaders with actionable operational insights. The position covers regional performance analysis, KPI and ridership reporting, route and schedule analytics, variance and leakage tracking, service-issue trend analysis, and action follow-up coordination. It supports reviews of routes, schedules, blocks, trips, and service levels against ridership demand and client expectations; tracks differences between planned, scheduled, operated, and reported service; and helps document issues, root-cause analysis, and improvement opportunities. The role also contributes to client reporting, Quarterly Business Reviews, quality assurance initiatives, and internal operational reviews. WeDriveU provides transportation services including fixed-route shuttles, on-demand microtransit, and other passenger services. The company describes its culture as safety-first and people-first, and states that it invests in training, recognizes strong performance, and promotes from within.

Requirements

Experience in transportation, transit operations, shuttle operations, logistics, operations planning, analytics, or a related field.
Strong analytical and problem-solving skills, including the ability to interpret operational data and identify trends.
Experience creating recurring reports, dashboards, scorecards, and operational summaries.
Advanced proficiency in Microsoft Excel or Google Sheets.
Strong communication skills and ability to present findings to operational and non-technical audiences.
Strong organizational skills and ability to manage multiple priorities and recurring deadlines.
Attention to detail and strong follow-up and documentation skills.
Ability to collaborate across multiple teams and locations in a regional support environment.
Bachelor’s degree in Analytics, Planning, Transportation, Business, Operations Management, or a related field preferred, or an equivalent combination of education and relevant job experience.

Nice To Haves

Experience with Tableau, Power BI, Samsara, TripShot, or similar reporting and operational systems.
Experience supporting fixed-route shuttle, commuter transportation, paratransit, microtransit, or campus mobility operations.
Familiarity with operational KPIs such as on-time performance, ridership, utilization, missed trips, cancellations, service hours, and schedule adherence.
Experience supporting client reporting, Quarterly Business Reviews, quality assurance programs, or continuous improvement initiatives.
Understanding of route planning, schedule development, blocking, run structure, or transportation service planning concepts.
Experience working in a regionalized or centralized operational support function.

Responsibilities

Produce recurring regional KPI, ridership, service-performance, and operational-trend reports.
Develop weekly, monthly, and quarterly reporting packages for regional leadership, Customer Success, and local operations teams.
Analyze on-time performance, ridership utilization, missed service, service reliability, and schedule adherence.
Identify operational trends, recurring service issues, and matters requiring follow-up or escalation.
Partner with Business Intelligence and reporting teams to improve and automate reporting processes.
Review routes, schedules, blocks, trips, and service levels for alignment with ridership demand and client expectations.
Support route timing analysis, schedule modifications, utilization reviews, and service-efficiency initiatives.
Evaluate route-level performance, operational feasibility, schedule variance, and service-reliability trends.
Identify opportunities to improve operational efficiency and align service levels with ridership demand.
Monitor variance between planned, scheduled, operated, and reported service.
Identify reporting gaps, operational leakage, exceptions, and recurring performance inconsistencies.
Maintain action trackers and follow-up logs to support issue resolution and accountability.
Escalate unresolved or recurring operational concerns to appropriate regional or local leadership teams.
Support root-cause analysis through data collection, reporting summaries, and operational trend analysis.
Monitor recurring service concerns, rider-feedback trends, incident categories, and operational performance patterns.
Analyze trends by route, service model, location, time period, vehicle type, or operator group.
Provide recurring operational summaries to support local action planning and service improvements.
Assist with quality assurance and continuous improvement initiatives through reporting and trend documentation.
Partner with Operations, Customer Success, Safety, Fleet, Dispatch, Scheduling, and local management on operational performance initiatives.
Provide regional leadership with visibility into service quality and operational performance across multiple locations.
Support Quarterly Business Reviews, client reporting, and internal operational reviews.
Help standardize reporting methodologies, operational analytics, and performance-review processes across the region.
Identify successful operational practices and opportunities for improvement.