Regional Property Manager

Tailwind Group, Inc.•Mankato, MN

21h•$105,000 - $120,000•Remote

About The Position

Tailwind Group is a top twenty owner and manager of off-campus student housing with a strong commitment to creating an exceptional workplace culture. We are seeking a Regional Property Manager, due to an internal promotion, to oversee a portfolio of student housing communities. This role is responsible for the overall success and long-term viability of these properties, providing leadership to on-site staff, maintaining financial control, and achieving performance metrics. The ideal candidate will be a strong leader, take pride in property management, and understand their critical role in Tailwind Group's reputation.

Requirements

Bachelors degree in Business Administration, Marketing, Real Estate, or a related field.
Five to ten years of Property Management experience, student housing experience is strongly preferred.
Three of more years of experience in a supervisory role.
Experience supporting multiple markets and/or properties is strong preferred.
Possess a thorough understanding of property management standards including Fair Housing laws, Tenant/ Landlord rights, and general real estate principles.
Strong knowledge of budgeting, financial reporting, rent collection, and expense management.
Knowledge of student-focused customer service and community engagement expectations.
Strong people leadership skills with the ability to coach, support, and challenge team members.
Ability to resolve conflict and escalate situations in a customer-focused manner.
Ability to implement innovative solutions and continuously improve processes.
Ability to take full ownership of decisions and outcomes, demonstrating integrity in challenging situations.
Moderate travel is required (40-50%), 2 weeks per month on average, and may vary based on business needs.

Nice To Haves

Student housing experience is strongly preferred.
Experience supporting multiple markets and/or properties is strong preferred.
Experience with Entrata software or a similar system is preferred.

Responsibilities

Lead the planning and preparation for annual unit turnover and help execute move-in/move-out procedures.
Act as a primary liaison to confirm effective communication, ensure company core values are emphasized, and performance is transparent between Tailwind Group corporate and on-site staff.
Provide 2nd level conflict resolution for lease violations, customer complaints and other general inquiries from parents, residents, city officials, vendors, or community members.
Perform site visits and complete inspection audits of company personnel and facilities to ensure they exceed company standards and regulatory compliance.
Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
Review and monitor individual property scorecard numbers for accuracy and proactively identify poor performance and negative feedback.
Lead the on-site team in the development and implementation of annual property budgets, leasing and marketing campaigns, business plans, capital improvement projects, and other special events.
Lead monthly financial performance meetings while having a firm grasp on the Net Operating Income (NOI) requirements and other crucial financial metrics for each property in the portfolio.
Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Participate in new employee onboarding, training, and employee performance reviews.
Collaborate on policy development and employee training requirements.