Regional Property Manager

Berger Communities•Northampton Township, PA

About The Position

Berger Communities embraces a strong organizational structure that drives a quality living environment for our residents, and a desirable place of employment for our team members. Our dedication to service, caring and results consistently positions us as the top place to work in multifamily across the nation.BC is a proud equal opportunity employer. Rated three years in a row as one of the top ten places to work in multi-family in the nation by the Best Companies Group. Ranked #1 in the nation for Customer Service by SatisFacts and ApartmentRatings.com.

Requirements

Five years of residential property management experience with multi-site management is required.
Proven track record of motivating a team to exceed goals.
Possess a strong commitment to excellence.
Knowledge and understanding of managing a budget and financial performance.
Exceptional interpersonal, written, and verbal reasoning/ communication skills and critical thinking ability
Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
Be dependable, reliable and follow through on commitments, producing timely work to required or higher standard.
Be attentive to detail and monitoring adherence to company standards and policies.
Positive, “can-do" attitude, professionalism, and a high level of enthusiasm and ownership
Demonstrated proficiency with Microsoft Office and general computer skills.
Experience with property management software
Knowledge of Fair Housing laws
Passion for continuous learning

Responsibilities

Provide Community Managers with direction to achieve financial performance goals; actively maintains budgetary control and restraint.
Hire, train, and mentor Community Managers in all aspects of operations.
Analyze and evaluate personnel needs throughout the region, including management, leasing, and service personnel. Serve as final authority for hiring decisions.
Review/approve salary adjustments from on-site personnel, upon recommendation from Community Manager.
Assure continuing education of staff through seminars, meetings, e-learning, and training programs.
Assess training needs of community employees and work with Director of Training to ensure delivery of programs.
Assist Community Manager in resolving employee issues concerning performance evaluations, or employee disciplinary actions.
Provide direction on all resident issues; mediates resident complaints.
Assess physical condition of properties, make recommendations for capital needs.
Work closely with Community Managers to evaluate and analyze community’s performance from an operational and financial perspective.
Work with the Community Managers to create and implement marketing and promotional programs in order to attract qualified prospective residents.
Train his/her team on providing outstanding leasing and maintenance service.
Personally, inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.
Oversee and personally spot check turnaround standards, i.e., carpet repair or shampoo, painting, and appliance repair, whether performed in-house or by outside contractors.
Monitor move-out procedures, including status and ready boards to assure apartment homes are being made ready within the BC standard time.
Evaluate the condition of the landscape/curb appeal with the Community Manager; develop a plan for maintaining outstanding curb appeal.
Working alongside the Capital Improvement and Construction Manager, solicit and approve bids for major contract work, such as major plumbing electrical work, or replacing major equipment.
Field calls from residents, review and respond to resident survey cards.
Prepare annual budget for each community in region.
Oversee all income and expense accounts to maximize operating income.
Manage apartment rental rates for new and renewing residents.
Meet company benchmarks for occupancy, collections, margin, and net operating income.
Ensure timely and accurate submission of reports, payables, etc.
Train Community Manager in sound fiscal management and fiscal responsibility.
Complete a thorough review of monthly operating statement and general ledger.
Implement programs designed to increase NOI and/or property value.
Maintain control over expenditures at the community level, reviewing for approval on-site purchase requisitions over predetermined threshold.
Review and inspect all capital replacement plan in the region.
Monitor communities for compliance with Fair Housing laws and all other applicable rules and regulations.
Train employees to provide complete and accurate documentation of all operational and financial performance requirements.
Develop and disseminate procedures to ensure compliance with all company policies and procedures

Benefits

Medical, Dental, and Vision Insurance
Flexible Spending Accounts for Medical Expenses and Dependent Care
Short-Term Disability Income Insurance – at no cost!
Long-Term Disability Income Insurance – at no cost!
Life Insurance – at no cost! Additional buy-up option available
401K plan with employer match
Tuition assistance program
$1,000 employee referral rewards
15 PTO days per year
1 volunteer time off day per year
Paid holidays and 2 floating holidays
20% rent discount at any Berger community – eligible on your first day of employment