Regional Property Manager

Monroe Group LTD•Denver, CO

3d•Onsite

About The Position

The Regional Property Manager (RPM) serves as a liaison between senior management and on-site Community Managers and staff. This role is responsible for overseeing the daily operations of a portfolio of properties across multiple states. Key responsibilities include evaluating staffing needs, hiring and firing staff, and ensuring properties meet company standards in areas such as unit turns, maintenance, leasing, and occupancy. The RPM also plays a crucial role in budget development and ensuring properties operate within their allocated budgets.

Requirements

75% travel required to visit all properties
Must be able to work assigned hours as scheduled
Must be able to work in a fast-paced environment
Must be able to maintain confidentiality
Must be able to complete tasks in a timely manner
Must be able to meet assigned deadlines
Familiarity with clerical practices, office procedures, and automated equipment
Required to learn all aspects of community manager duties
Travel to all sites required; valid driver’s license and vehicle required
Ability to satisfactorily complete tasks with minimal supervision
Ability to perform assigned tasks with reasonable speed and accuracy
Must be a self-starter and self-motivated
A proven record of providing excellent internal and external customer service.
Excellent verbal and written communication skills
Bachelor’s degree from an accredited college or university
At least 5 years of Property Management experience in a district or regional managerial role
Must have working knowledge of affordable housing programs

Nice To Haves

At least 5 years of Property Management experience in regional managerial role

Responsibilities

Oversee the day-to-day operations of a portfolio of properties in a multi-state region.
Provide weekly updates including vacancy rates, budget variances, staffing needs, upcoming inspections, and property-specific issues.
Ensure Community Managers efficiently and thoroughly utilize OneSite.
Train staff on the Facilities capability of OneSite and ensure on-site staff tracks necessary information for purchases (appliances, carpet, tools, etc.).
Develop a calendar of inspections for each property, including REAC, Management Reviews, local jurisdiction inspections, and LIHTC investor visits as applicable.
Visit each property at least once per quarter to tour with the Community Manager and maintenance staff, walk a percentage of units, all vacant units, and common areas.
Review maintenance issues, capital needs, and the previous quarter's budget with the Community Manager during property visits.
Provide recommendations for staff training as needed.
Collaborate with National Compliance Managers (NCM) to address compliance issues promptly, allowing NCM access to on-site staff as needed.
Manage all calls from Community Managers or staff regarding after-hours emergencies, maintenance calls, and tenant complaints.
Provide owners with appropriate updates on calls received.
Work with the National Maintenance and Safety Manager to develop and implement preventative maintenance plans, ensuring on-site staff executes them.
Collaborate with owners to develop a capital needs plan for each property.
Perform other duties as assigned.