Regional Property Manager, Multi-State

CHN Housing Partners•Cleveland, OH

1d•Hybrid

About The Position

CHN Housing Partners is a growing non-profit organization based in Cleveland, Ohio, dedicated to developing affordable housing, providing housing services, and acting as a residential mortgage lender. They aim to solve housing challenges for low-income individuals and underserved communities, having developed over 7,000 affordable homes and serving over 60,000 families annually through various housing services. CHN operates in Ohio and neighboring states, including Michigan, focusing on preserving and expanding affordable housing and building equitable communities. The organization emphasizes investing in families, communities, and the economy through affordable housing. They offer a comprehensive benefits package, opportunities for growth, and a chance to make a positive impact on the communities they serve. CHN Housing Partners is committed to its Core Values which drive its mission and define its identity.

Requirements

Bachelor’s Degree preferred or equivalent property management experience.
Minimum of 5–7 years of property management experience.
At least 5 years of supervisory or operations management experience within a LIHTC, HUD, or multi-layered compliance environment.
Strong understanding of federal and state affordable housing regulations (LIHTC, HUD 4350.3, HOME, PBV, and MSHDA/PHFA/OHFA compliance requirements).
Demonstrated experience managing large, multi-site compliance teams and workflows.
Advanced proficiency in Yardi Voyager, RentCafé, Devco, and other compliance software systems.
Proven ability to interpret and apply complex regulations, prepare for audits, and implement process improvements.
Excellent analytical, organizational, and communication skills.
Valid Driver’s License, reliable transportation and current automobile insurance.
High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, self -motivation, team motivation, and results oriented.

Nice To Haves

Certifications highly preferred, such as : HCCP (Housing Credit Certified Professional) COS (Certified Occupancy Specialist) TAH / STAR (Tax Credit Specialist or equivalent) Blended Occupancy Specialist (BOS) CHAM or Certified Compliance Professional (HCCP) designation

Responsibilities

Provides leadership and operational oversight for CHN Housing Partners’ affordable housing portfolio across Ohio, Michigan and Pennsylvania, including both multi-family and single-family LIHTC, HUD, and HOME properties.
Achieves targeted performance metrics related to occupancy, rent collection, curb appeal, maintenance turnaround, and compliance readiness.
Ensures that property operations align with CHN’s mission, regulatory requirements, and financial goals.
Provides mentorship and direction to on-site management teams, supervising Property Managers and Assistant Property Managers.
Collaborates with Compliance Operations Manager, Senior Compliance Manager, Multi-Family Maintenance Manager, and the Director of Maintenance.
Supervises property management staff across assigned sites in a three-hour radius.
Oversees daily operations to ensure adherence to CHN performance, budgetary and compliance standards.
Monitors occupancy, delinquency, and work order completion rates to meet portfolio benchmarks.
Conducts regular site visits to assess building conditions, resident satisfaction and operational efficiency.
Collaborates with the Multi-Family Maintenance Supervisor and Director of Maintenance to ensure all properties are maintained in a state of readiness for NSPIRE inspections and third-party investor audits.
Serves as the property management liaison for CHN Construction during new development and rehabilitation projects.
Participates in pre-construction and construction meetings to plan for resident communications, unit turnover sequencing, and operational readiness.
Coordinates with construction and maintenance teams to ensure units meet occupancy standards prior to lease-up or re-occupancy.
Supports post-construction punch walks and ensures timely completion of outstanding items affecting occupancy or compliance.
Ensures all maintenance and capital improvement work orders are completed on time and within budget.
Provides daily oversight of on-site compliance practices to ensure that property managers, Assistant Property managers, Certified Occupancy Specialist follow established CHN procedures for LIHTC, HUD and HOME programs and meet all KPI metrics.
Conducts monthly internal compliance audits at each assigned property to verify that tenant files, EIV documentation, and recertification notices are maintained accurately and on schedule.
Reviews Yardi recertification tracking reports monthly to confirm all annual recerts are completed timely and identify any overdue or upcoming deadlines.
Ensures all move-ins, interims, and recertifications are processed according to CHN compliance procedures and that supporting documentation is securely stored.
Monitors EIV books to ensure required reports (New Hires, No income, Summary, and Discrepancy Reports) are being run, documented, and resolved with appropriate follow-up notes.
Confirms that on-site staff maintain organized file systems in preparation for HUD MORs, NSPIRE inspections and syndicator of HFA reviews.
Verifies that site teams use current income limits, utility allowances, and rent charts provided by the Compliance Department.
Collaborates with Compliance Managers to resolve audit findings, file deficiencies, or late recertifications promptly.
Participates in monthly compliance coordination meetings with Senior Compliance Manager and Compliance operations manager to review property performance and follow up on outstanding issues.
Oversees third-party management portfolios and ensures contract compliance with CHN standards.
Reviews monthly operating and compliance reports.
Conducts regular performance reviews and site visits to ensure adherence to CHN policies and goals at least quarterly of all units under supervision.
Oversees third-party management portfolios and ensures contract compliance with CHN standards.
Reviews operating and compliance reports from Partners.
Conducts regular performance reviews and site visits to ensure adherence to CHN policies and KPI goals.
Conducts staff evaluations, sets performance goals and ensures adherence to CHN KPI standards.
Hires, trains, and mentors Property Managers, Assistant Property Manager, and Compliance staff.
Conducts staff evaluations, sets performance goals and ensures adherence to CHN KPI standards.
Approves invoices, purchase orders and vendor agreements within budget authority.
Ensures rent collections and deposits follow CHN, HUD and OHFA procedures.
Assists in preparing annual budgets and monitors budget expenditures to help ensure the efficient functioning of properties while maintaining the curb appeal, safety, security and future usability of the assets.
Ensures that staff consistently apply policies and procedures.
Prepares and reviews performance appraisals and discusses with subordinates as appropriate.
Ensures HUD MOR’s REAC inspections are properly prepared for and conducted by site staff.