Regional Plumbing Operations Manager
About The Position
Couffley Home Services, an operator of Mr. Rooter Plumbing franchises, is seeking a Regional Plumbing Operations Manager to lead their Seattle-area field teams. This is a leadership role focused on service plumbing, drain cleaning, and sewer services, with a commitment to building a premier plumbing organization without private equity investors. The company has a long history in Portland and Seattle and is expanding its Puget Sound business, requiring exceptional field leadership. The role involves direct engagement with plumbers, customers, and suppliers, emphasizing trust, coaching, and ethical sales practices. The ideal candidate will have demonstrated success leading trade professionals, a track record of developing people, operational discipline, and the ability to work independently while collaborating with a leadership team.
Requirements
- Demonstrated success leading residential service plumbers or other skilled trade professionals in a home services business.
- Technical breadth to earn credibility with experienced tradespeople.
- Track record of repeatedly identifying potential and helping others develop.
- Proven history of hitting budget targets through daily performance measures and running repeatable processes.
- Ability to elevate when surprises come, but does not rely on daily firefighting.
- Experience collaborating with leaders of other departments.
- Knowledge of when to ask for help and when to offer it.
Nice To Haves
- Initially based in Seattle with a potential office move to the Kent Valley at the end of 2026.
- Initially responsible for multiple locations, this role will expand as our Puget Sound business grows.
Responsibilities
- Earn the plumbers’ trust as their leader through consistent delivery on commitments and shoulder-to-shoulder experiences, including ride-alongs and working together in challenging environments.
- Serve as the approachable face of Mr. Rooter Plumbing in the region, handling customer inquiries and supplier interactions.
- Connect plumbers with the right resources, such as assisting with 401(k) sign-ups.
- Deliver sales results with character, consistently achieving ambitious performance targets by adhering to principles like taking care of the customer, pulling permits, getting work up to code, and never selling unnecessary items.
- Take full ownership of field operations throughout the assigned market, spending frequent time in the field with plumbers.
- Provide thoughtful coaching and close collaboration with other departments to maintain a positive and professional culture.
- Manage performance through clear financial and operational metrics.
Benefits
- $120,000 to $135,000 base salary
- 20% annual bonus target
- Total pay up to $190,000
- 401(k) with generous employer match and immediate vesting (100% match on the first 3%, plus 50% match on the next 2%)
- Three weeks of paid time off
- Six paid holidays
- Excellent medical, dental, and vision insurance with $6,900 annually contributed toward employee premiums
- Company vehicle
- Fuel card
- Laptop
- Mobile phone
- Uniforms
- Equipment needed to successfully perform the role
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
