Regional Performance Manager
About The Position
We are seeking an experienced and highly credible Regional Performance & Assurance Manager to provide strategic technical and operational leadership across a portfolio of Facilities Management contracts throughout the South of England. This is a senior regional role that sits at the intersection of technical assurance, operational excellence, client engagement, and continuous improvement. The successful candidate will act as a trusted advisor to operational teams and clients, providing expert support across all areas of Hard and Soft FM service delivery while ensuring consistency, compliance, and best practice across multiple accounts. The role requires a highly versatile individual who combines strong technical and FM expertise with commercial awareness, leadership capability, and a passion for driving performance. You will work across a diverse portfolio of clients, supporting contract teams with technical reviews, critical escalations, supplier governance, operational improvement programmes, and complex problem-solving challenges. This role is ideal for someone who thrives on variety, can quickly assess issues and opportunities, build confidence with clients, and provide practical solutions that improve service delivery and operational outcomes.
Requirements
- Experienced and highly credible Regional Performance & Assurance Manager
- Strategic technical and operational leadership skills
- Expertise in Hard and Soft FM service delivery
- Strong technical and FM expertise
- Commercial awareness
- Leadership capability
- Passion for driving performance
- Ability to quickly assess issues and opportunities
- Ability to build confidence with clients
- Ability to provide practical solutions
Responsibilities
- Act as the senior technical and operational lead across multiple FM contracts and client portfolios.
- Provide leadership, guidance and technical support to operational teams and managers.
- Drive consistency, best practice and high-quality FM service delivery across the region.
- Build trusted relationships with clients, providing technical advice and operational support.
- Support client reviews, governance meetings and service improvement initiatives.
- Help drive customer satisfaction, contract retention and business growth.
- Act as the regional escalation point for complex technical and operational issues.
- Lead investigations, identify root causes and implement sustainable solutions.
- Support contract mobilisations, critical incidents and business continuity activities.
- Ensure compliance with company processes, contractual obligations and governance standards.
- Identify opportunities to improve efficiency, service delivery and operational performance.
- Champion continuous improvement and best practice across the region.
- Provide technical assurance to ensure statutory, regulatory and contractual compliance.
- Support compliance audits, risk management and improvement plans.
- Monitor technical performance and proactively manage operational risks.
- Oversee subcontractor performance, ensuring quality, compliance and safety standards are met.
- Support supplier governance, technical reviews and continuous improvement.
- Review technical proposals, quotations and lifecycle recommendations.
- Support commercial decision-making by providing technical advice and challenging costs where appropriate.
- Coach and mentor operational teams to develop technical capability and confidence.
- Share best practice and promote a culture of continuous learning and professional development.
Benefits
- Professional development
- Career progression
- Inclusive and welcoming environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
