Regional Payroll Manager
About The Position
At OneDigital, we are on a mission to help people do their best work and live their best lives. We are fueling dreams, achieving big goals, and embracing each other’s truest selves. We are a people-first culture that is wired for growth, driven to serve, and totally committed to having your back. The Regional Payroll Manager serves as a senior operational leader responsible for overseeing payroll service delivery across a portfolio of PEO/ASO clients. This role ensures consistency, accuracy, and a high-quality client experience through effective team leadership, process discipline, and proactive issue resolution. This position leads a team of Payroll Specialists ranging from entry-level to senior contributors, with a strong emphasis on employee development, engagement, and training. The Regional Payroll Manager is accountable for building a high-performing team that delivers predictable, compliant, and client-focused payroll outcomes. Unlike a traditional payroll manager role, this position is not responsible for primary payroll processing or payroll tax execution. Instead, it functions as a strategic leader, escalation point, and operational driver, stepping into payroll processing only when necessary to stabilize client relationships, support onboarding, or model best practices. The ideal Regional Payroll Manager is a people-first leader who prioritizes team development and engagement, is operationally strong with a focus on process, consistency, and scalability, comfortable stepping into complex or escalated situations with confidence, detail-oriented but able to operate at both tactical and strategic levels, proactive, accountable, solutions-driven, and skilled at influencing across teams without direct authority.
Requirements
- 8+ years of payroll experience, preferably within PEO, ASO, or multi-client environments
- 3+ years of leadership experience managing payroll teams
- Strong understanding of multi-state payroll, wage and hour considerations, and complex payroll scenarios (e.g., prevailing wage, multi-jurisdiction employees)
- Experience with payroll platforms such as ADP
- Proven ability to manage escalations and stabilize client relationships
- Experience supporting or leading payroll onboarding/implementations
Nice To Haves
- Experience with payroll platforms such as ADP (preferred)
Responsibilities
- Lead, coach, and develop a team of Payroll Specialists across varying experience levels
- Foster a culture of accountability, responsiveness, and continuous improvement
- Drive employee engagement through regular 1:1s, performance feedback, and career pathing
- Identify skill gaps and implement targeted training programs to elevate team capability
- Promote consistency in execution, communication, and client service standards
- Reinforce quality expectations by coaching to accuracy, attention to detail, and adherence to established payroll controls
- Provide oversight of payroll workflows, ensuring accuracy, timeliness, and adherence to SOPs
- Support complex payroll scenarios including multi-state, prevailing wage, and high-touch client environments
- Maintain strong working knowledge of payroll systems (e.g., ADP) and configuration best practices
- Ensure payroll data integrity and proper documentation across systems
- Partner with internal tax/compliance teams (who own filings and remittance) to ensure alignment and issue resolution
- Establish and maintain internal controls to reduce risk, improve accuracy, and ensure consistent payroll outcomes
- Identify inefficiencies and implement process improvements to enhance scalability and accuracy
- Standardize workflows and reinforce adherence to established procedures
- Design, implement, and continuously refine a quality assurance (QA) framework, including audit protocols, error tracking, and feedback loops
- Leverage QA insights and reporting to identify trends, reduce defects, and improve team performance
- Utilize metrics and dashboards to monitor accuracy, timeliness, and overall service quality
- Participate in system enhancements, automation initiatives, and operational projects
- Act as a connector between Payroll, HR, Benefits, Compliance, and Finance teams
- Translate operational challenges into clear action plans with ownership and follow-through
- Ensure alignment across departments to deliver a seamless client experience
- Reduce friction caused by miscommunication or unclear ownership
- Improving client retention through consistent, high-quality payroll delivery
- Strengthening employee engagement and reducing turnover within payroll teams
- Ensuring scalable payroll operations that support company growth
- Enhancing onboarding experiences to reduce early-stage client friction
- Providing leadership coverage for complex or at-risk client situations
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses
- employee perks and discounts
- total-wellbeing benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
