Regional Patient Advocate

Firstsource•Spartanburg, SC

3d•Hybrid

About The Position

The Regional Patient Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs. They travel within an assigned region to provide additional coverage as needed, and to cover for Representatives who are ill, on leave, or out of the office for any reason. This role requires the ability to perform each essential duty satisfactorily, with accommodations made for individuals with disabilities. The advocate will provide information and reports to client contacts, potentially resolve a small workload of accounts, and cover facilities when onsite representatives are unavailable. A key function is screening patients for State, County, and Federal eligibility assistance programs, initiating the application process, identifying patient needs, and introducing Firstsource services. The role also involves documenting patient information, informing hospital staff of available assistance, and conducting patient home visits as required. Maintaining positive working relationships with hospital staff, accessing patient information for the Patient Advocate Specialist, and adhering to company policies and the Corporate Compliance program are also essential.

Requirements

High school diploma or GED is required.
Must have reliable transportation to travel to multiple local facilities as needed.
Basic personal computer skills are required.
Ability to effectively work and communicate with coworkers, patients, outside agencies and hospital employees.
Ability to present oneself in a professional and courteous manner at all times.
Ability to stay on task with little or no supervision.
Demonstrate initiative and creativity in fulfilling job responsibilities.
Possess excellent organization skills.
Ability to prioritize multiple tasks in a busy work environment.
Reliability of task completion and follow-up.

Nice To Haves

1 – 3 years' experience with medical billing, coding, eligibility (government or hospital) or other pertinent medical experience is preferred.

Responsibilities

Provide information and reports to client contact(s) to keep them up to date on progress.
Possibly be assigned a small workload of accounts to resolve.
Cover at facilities within an assigned region when the onsite representative is out of the office.
Screen patients referred to Firstsource for State, County and/or Federal eligibility assistance programs.
Initiate the application process bedside possible.
Identify specific patient needs and assist them with applications for appropriate assistance.
Introduce patients to Firstsource services and inform them that they will be contacted on a basis about their progress.
Lay the groundwork for the Patient Advocate Specialist to develop a positive relationship with the patient.
Legibly record all patient information on the designated screening sheet, and log account screening detail in Onsite Reporting TOOL.
Document the results of the screening in the hospital system.
Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner.
Conduct outside field work as required, including patient home visits to screen for eligibility of State, County, and Federal programs.
Maintain a positive working relationship with the hospital staff of all levels and departments.
Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized medical, etc.).
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance program.
Assist with other projects as assigned by management.