Regional Parts Specialist
About The Position
The Regional Parts Specialist will support dealers and customers in identifying and quoting parts. This role involves occasional use of parts lists, maintenance manuals, electrical diagrams, and parts drawings, as well as communication with factories and local Technical Centers. The specialist will process incoming quotes and orders, manage customer accounts, handle order processing (quoting, entry, P.O. receiving, invoice processing), and manage filing. Additional duties include credit card processing, customer service via phone, processing return authorizations, following up on open quotes and orders, and maintaining customer accounting documents. This position operates within a warehouse, showroom, and office environment with potential exposure to hazards such as noise, electricity, chemicals, and heavy equipment.
Requirements
- Bachelor’s Degree from an accredited university
- Preferred mechanical aptitude to understand part and electrical drawings
- Preferred high level of analytical/problem solving skills and critical thinking
- Strong organizational skills
- Customer service phone skills
- Ability to multi-task in fast paced environment
- Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency
- Excellent verbal and written communication skills
Responsibilities
- Support dealers and customers in helping to identify and quote parts
- Occasional use of parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts
- Occasional communication with factories to receive technical directions to identify parts
- Occasional communication with local Technical Centers and local Parts Facilities to identify parts
- If unable to successfully identify a part, request assistance from other Technical Clarification team members
- Processing incoming quotes and orders from dealer’s direct sales customers.
- Check account status and update account information, enter new customer data into the system
- Order processing (quoting, order entry, P.O. receiving and invoice processing)
- Filing (keep customer files, sales orders, invoices and credit card receipts)
- Credit card processing (process credit card purchases via online credit card system)
- Customer service (taking incoming phone calls)
- Process returns authorizations
- Follow up on open quotes and order daily
- Upload and maintain customer accounting documents to Docushare
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
