Regional Partner Operations Specialist

Slate Auto

42d•$70,565 - $125,191

About The Position

Slate is looking for an energetic, organized, and experienced Regional Partner Operations Specialist to join their growing team. This role will support the onboarding, performance management, and ongoing support of their Vehicle Delivery Partners. This role is responsible for building a high-performing delivery partner network and maintaining strong, collaborative relationships that drive operations excellence, partner satisfaction, and customer gratification. The role will support Delivery Partners who will transport, inspect, prepare, and deliver vehicles to customers. Reporting to the Partner Operations Manager, this role is customer-led and responsible for leading all aspects of the relationship with Delivery Partners, working closely with Fulfillment, Logistics, Service, Accessories, and other internal teams while driving process and system improvement to meet and beat customer expectations.

Requirements

2+ years of experience in vehicle delivery and/or automotive distribution, preferably directly working with OEMs or Dealers.
Proven track-record overseeing relationships with third party service providers with strong analytical and communication skills. You will be the face of Slate to our Delivery Partners.
Strong problem solving capabilities, with attention to detail.
Comfortable in start-up environments. You can roll up your sleeves to do the work and build, or recommend the tools needed to be successful as the company grows.
A proactive, “one company” teammate with a continuous improvement approach, equally comfortable with warehousing practices, material management, business planning, and financial implications.
Capability to work cross-functionally with external partners and internal teams, building strong relationships that produce positive results.
Demonstrate the ability to effectively represent and promote the Slate brand while building meaningful connections with Delivery Partners and the Slate community.
Experience with ERP systems and Project Management tools.
Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Nice To Haves

Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or equivalent is preferred. While a degree is preferred, we value hands-on experience and a proven track record of success as a suitable substitute and encourage candidates to apply who can demonstrate relevant and commensurate professional experience.

Responsibilities

Be the face of Slate to our Delivery Partners.
Act as the main point of contact (POC) between our Delivery Partners and Slate’s internal cross functional teams, assisting with vehicle and delivery issues and driving the decision-making process to improve delivery effectiveness.
Develop and monitor performance metrics of our Delivery Partners, proactively addressing issues to optimize operations and achieve cost effective solutions while maintaining high levels of service for our customers.
Validate and approve our Delivery Partners’ monthly invoices against our internal records of work completed through thorough tracking and analytical review.
Track monthly actual costs vs plan and make suggestions for improvements to our planning process and other processes to reduce costs.
Implement and execute a vehicle and material inventory reporting and cycle counting program with our Delivery Partners intended to maintain extremely high inventory accuracy.
Assist our Delivery Partners when there are needed repairs to vehicles prior to delivery to customers.