Regional Optician Manager

Unicare Community Health Center•Ontario, CA

3d•Hybrid

About The Position

This position oversees the performance, daily operations, programs, and activities of the clinic managers within assigned region at multiple Unicare locations. Supervises clinic managers, sites, and operational complexities at a level assigned for this position. Under the direction of the Executive Vice President, the Regional Operations Manager provide the leadership and subject matter expertise to assure the consistent execution of the goals and objectives of the operations organization. ROM is part of the Care Delivery Operations team in support of our clinics and patient care. The ROM is responsible for ensuring the quality of care and effectiveness of communications between and during visits, and supports adherence to standard operating procedures.

Requirements

Regional Operations Manager must be able to think creatively and solve problems promptly.
Must be able to work efficiently and have strong organizational and managerial skills to handle the myriad duties required
Must be proficient in Excel, Word and Outlook.
Excellent computer skills.
Highly efficient in preparing documents, managing data and ability to manage multiple projects simultaneously.
Must have excellent communication skills, oral and written.
Strong organizational skills with attention details.
Strong work ethic to meet changes in responsibilities that will take place daily.
Demonstrated ability to coach and mentor teams and individuals, including job performance reviews.
Capacity to work independently and as a team player.
Management skills to interact with staff, provider(s), patients and outside agencies.
Understand and adhere to the confidential requirements of UCHC.
Experience with electronic health records (EHR) required; experience with eCW preferred
Maintain a high level of understanding of HIPAA, state and federal regulations and guidelines, policies and procedures, and best practice methods regarding maintenance of health records and health information.
Strong trouble shooting and communication skills used for both implementation and support of applications.

Nice To Haves

Experience in a medical environment or FQHC is also preferred.
Bilingual in Spanish, Chinese or Vietnamese preferred

Responsibilities

Traveling to different clinics to support managers and care team as needed.
Support and mentorship of Clinic Managers.
Provide training to clinic managers and supervisors to prepare for site audits.
Train managers to ensure vaccines are kept in stock, in a compliant manner in accordance with VFC guidelines.
Train managers to ensure front office processes are followed, including but not limited to, insurance verification, data entry, sliding fee scale implementation, co-pay and cash payment processes.
Assess managers performance.
Assign tasks to clinic managers.
Train and support of safety and crisis protocols.
Project management of new processes and procedures as a result of auditing current workflows in order to maximize efficiency while improving patient experience.
Partner with clinic managers to support the onboarding and training of new hires.
Partner with clinic managers to continuous training of both front and back offices on protocols, policies, procedures, systems and all other guidelines as shared by administration.
Develops, updates and maintains front desk policies and procedures for eCW.
Train clinic managers to coordinate and develop inter-office relationships.
Train clinic managers to maintain the provider schedules as identified by administration in eCW.
Train clinic managers to ensuring patient encounters are completed within 48 hours of patients being seen for appropriate billing to be completed.
Supporting initiatives to increase the quality of care in the clinics as well as patient access to care.
Manages productivity within specified department(s); minimum target is 100%; meets targets set in assigned area.
Conform with and abide by all regulations, policies, work procedures and instructions.
Work closely with other administrative staff on areas of related responsibility.
Immediately report any problems or unusual occurrences to supervisor.
Attends in-services and departmental meetings as scheduled.
Maintaining patient-centered, HIPAA-compliant processes.
Manages performance and ensures 100% of all required performance appraisals are completed.
Ensuring that patients receive the highest quality care.
Assist clinic managers to maintain the provider schedules as identified by administration. Schedules are kept up to date at all times.
Support quality of care and improvement efforts as directed by the QI committee.
Coordinate information technology related issues with the IT team and EVP (if applicable).
Collaborate with the EVP for all vaccine and health insurance related matters.
Anticipate, identify, and resolve challenges in order to fulfill key corporate objectives and respond to the demand of change management and initiate actions needed to plan, organize and control team activities.
Ensure compliance with state and federal requirements for the clinic setting.
Train clinic managers and vaccine coordinators the vaccines for Children program management, including but not limited to all site audits and program adherence.
Manages productivity within specified department(s); minimum target is 100%; meets targets set in assigned area.
Conform with and abide by all regulations, policies, work procedures and instructions.
Assist clinic managers to ensure all the clinic licenses are up to date.
Ability to travel to all Unicare locations, as needed.
Occasional weekend availability during reporting season.
Provides coverage to the practice as needed.
Effectively interact with patients/customers with the understanding of their needs for self-respect and dignity.
Address performance and/or behavior issues appropriately and complete annual performance evaluations
Attend and participate in all required meetings and training sessions.
Assist in any other duties or responsibilities as assigned.