Regional Operations Support Manager, Southeast

Pearce Services•Lake Mary, FL

21h•Onsite

About The Position

The Regional Operations Support Manager is a key leadership role responsible for coordinating and executing the operational functions that directly enable successful service delivery [HVAC, Generator, Critical Power] across a region. This role oversees a cross-functional support team—including dispatch, technical support, fleet, training, onboarding, and materials—and works closely with Business Managers, Field Managers, and Customer Success to ensure seamless job execution. The Operations Support Manager ensures that processes are consistent, efficient, and scalable to meet customer and contractual requirements while enabling strong performance in the field. This Operations support manager will support Cooling and Power's Southeast Region. This role will require you to work onsite from our Lake Mary, FL office.

Requirements

5+ years in field service operations, dispatch, or service coordination, with 2+ years of team leadership experience.
Strong understanding of dispatch logistics, service contracts, parts/materials management, and technician support.
Experience with ERP, field service, or dispatching software.
Proven ability to implement scalable processes, resolve field challenges, and ensure high service quality under tight timelines.
Excellent organizational and communication skills; able to lead cross-functional coordination across remote teams.
Comfortable working in a fast-paced environment with multiple competing priorities.

Responsibilities

Proactively monitor commercial workload to identify roadblocks, high-risk jobs, or urgent support needs.
Assist field managers ensure tech readiness through coordinating technician training where necessary.
Ensure field operations has all necessary items to complete jobs, including coordination of parts ordering, delivery status, & proper inventory execution.
Resolve all escalated field action items, site changes, equipment updates, or parts issues.
Support kickoff meetings and coordinate with field managers to align on job scope and site readiness.
Coordinate site visit support with the schedulers as needed, supporting communication and service logistics.
Validate that all onboarding for all new field hires is complete by auditing the onboarding checklist that onboarding coordinator submits. Checking that proper setup for fleet, tools, system access, orientation, and training is complete
Be single point of contact for field teams to Fleet Coordinator to oversee fleet operations for the region, including vehicle assignments, tracking, maintenance, and compliance.
Supervise the materials manager to ensure that parts tracking, delivery updates, and inventory management support seamless job execution.
Review and validate that standard operating procedures (SOPs) are being followed by administrators, field operations and field support roles.
Responsible for assisting the Regional Business Manager on any tasks where operations specific knowledge is needed for customer onboarding.