Regional Operations Specialist - Senior Living

Sinceri Senior Living•Five Corners, WA

52d

About The Position

Are you a Road Warrior looking to see the country, all while caring for some amazing senior residents? Come and be part of something Amazing and Apply today! Ideal location would be anywhere near a major airport for easy travel. Looking to fill a position in PNW (must have OR license). Purpose The Operations Specialist leads and directs the overall operation of the assigned Community in accordance with residents' needs, government regulations, and Sinceri Senior Living policies and procedures. This position maintains excellent service quality, and high occupancy, and meets corporate financial goals within established budgetary guidelines.

Requirements

A proven track record of success as an Administrator at a Retirement, Nursing Home, or Assisted Living Facility
Must be licensed in good standing if required by the State Licensing Authority
Must be able to flourish in a constantly changing work environment
Must be able to communicate effectively with residents, families, staff, vendors, and the general public
Must meet all health requirements, including TB
Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
Must pass a criminal background check
Must have compassion for and desire to work with the elderly

Nice To Haves

Bachelor's degree in a related field preferred

Responsibilities

Manage assigned community to ensure optimal performance in the absence of a permanent Administrator or other key position
Participate in the recruitment, hiring, and training of permanent Administrator for an assigned community
Work with the Community management staff and corporate staff in planning all aspects of Community operations, including setting priorities and job assignments
Monitor each department, communicate and interpret policies, evaluate performance, provide feedback, and assist coach, and discipline staff as necessary
Responsible for cleanliness and maintenance of the Community and grounds
Ensure the safety of residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures
Conduct routine inspections of services being provided to ensure the highest quality
Maintain current knowledge of State Regulations and ensure compliance in all surveys conducted by licensing authority
Ensure programming is effectively managed and marketed (special care, companion living, therapies, wellness, etc.)
Select qualified, appropriate candidates for employment
Ensure training and incentive programs are in place and working properly
Monitor employee morale, maintaining a high level of team spirit and unit cohesion
Ensure compliance with employment laws and company policies
Manage turnover
Maintain network or recruitment sources
Manage Community budgets. Monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll in concert with Sinceri Senior Living Accounting and Operations Staff. Appropriately handle and safeguard Community funds
Ensure compliance with all procedures when it comes to all revenue, expenses, and payroll
Ensure Accounts Receivable are collected
Ensure optimum/maximum occupancy, revenue, and profitability for the community
Develop and implement a sales and marketing plan
Keep abreast of market trends and competition
Maximize occupancy, and efficiency of payor mix, and develop all Community staff members as marketers of the Community
Guide, manage and mentor sales and marketing to effectively reach occupancy and revenue goals
Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing)
Create a culture that trains and supports all community staff to participate in the internal sales process
Effectively perform all phases of external relationship-building/partnering with referral sources
Promote occupancy and revenue growth through effective, planned events with the community at large, residents, and families
Develop positive relationships with State regulators, the community at large, families, and residents on behalf of the Community and Sinceri
Develop partnerships with professional organizations and associations
Responsible for ensuring that all employees are providing excellent customer service to internal and external customers
Ensure compliance and understanding of all regulations regarding residents' rights
Responsible for ensuring that employees attend all required in-service training
Provide in-service training as needed