Regional Operations Specialist

Akumin • Charlotte, NC

2d • Onsite

About The Position

The Regional Operations Specialist is responsible for overseeing day-to-day operational execution across assigned sites, ensuring efficient scheduling, staffing, administrative workflows, and customer coordination. This role partners closely with the Regional Leadership to deliver high-quality patient care, operational efficiency, and strong customer relationships. The position emphasizes regional coordination, workforce management, and administrative excellence, while supporting performance, compliance, and continuous improvement initiatives.

Requirements

• High School Diploma or equivalent experience required.
• Strong knowledge of scheduling, staffing logistics, and administrative workflows.
• Experience with payroll, reporting, and operational coordination.
• Knowledge of regulatory standards (Joint Commission, CMS, ACR).
• Excellent communication and organizational skills.
• Ability to manage multiple sites and priorities simultaneously.

Nice To Haves

• 3+ years of experience in healthcare operations, radiology, or medical office setting.
• Experience in mobile imaging or multi-site healthcare environments.

Responsibilities

• Develop and manage site schedules, including real-time adjustments for callouts and volume fluctuations.
• Coordinate PTO, coverage logistics, and staffing alignment across multiple sites.
• Payroll and overtime tracking, invoice auditing and cancellation management.
• Supply (USD) ordering and tracking.
• Maintain accurate documentation and ensure timely completion of administrative deliverables.
• Prepare materials and insights for customer meetings and reviews.
• Coordinate communication between internal teams and external partners.
• Support escalation and resolution of operational issues impacting customers.
• Participate in interviewing, and onboarding of patient coordinators; train and mentor new team members on operational processes and systems.
• Responsible for maintaining Up-to-date postings and documentation, preventative maintenance scheduling (units, injectors, safety equipment), monitor site-level quality activities including drills, audits, and compliance readiness and ensure interim site documentation is complete and aligned for leadership review.
• Other duties as assigned.

Benefits

• Equal opportunity employer
• Consideration for employment without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED