Regional Operations & Sales Specialist

Kreation Juicery•Los Angeles, CA

12d•Hybrid

About The Position

This role is responsible for overseeing daily operations, sales performance, and execution across assigned stores or a region. The specialist will ensure consistent adherence to operating systems, checklists, and Standard Operating Procedures (SOPs), while identifying and addressing operational gaps. A key focus will be driving regional sales growth through service standards, upselling, and promotional initiatives, alongside supporting labor planning and workflow efficiency. The role also involves monitoring financial performance, controlling labor and waste, developing leadership teams, ensuring brand and guest experience standards, maintaining product and inventory integrity, upholding brand presentation, and ensuring compliance with company policies and HR procedures.

Requirements

Oversight of daily operations and sales performance.
Execution of operating systems, checklists, and SOPs.
Identification and correction of operational gaps.
Driving sales growth through service standards, upselling, and promotions.
Labor planning and efficiency.
Workflow efficiency and productivity monitoring.
Opening, closing, and shift-leadership execution.
Escalation of safety, maintenance, or compliance issues.
Financial performance monitoring (sales, labor, waste).
Waste reduction through inventory control and FIFO.
Leadership development and mentorship.
Onboarding and training of leadership roles.
Performance management partnership with HR.
Ensuring brand and guest experience standards.
Product and inventory standards (FIFO, merchandising).
PAR level monitoring and product availability.
Receiving procedures and discrepancy reporting.
Inventory optimization and waste reduction.
Adherence to brand look and feel standards.
Cleanliness, organization, and brand presentation verification.
Equipment maintenance standards.
Communication of facility, equipment, or presentation issues.
Compliance with company policies and procedures.
Communication point for HR-related issues.
Accurate and timely documentation (performance, incidents, corrective actions).
Support of health, safety, labor, and sanitation compliance.
Clear and consistent communication with leadership and teams.
Review of operational reports, sales data, and metrics.

Responsibilities

Oversee all daily operations and sales performance across assigned stores or region.
Ensure consistent execution of operating systems, checklists, and SOPs.
Identify operational and execution gaps and implement corrective action plans.
Drive regional sales growth through execution of service standards, upselling behaviors, and promotional initiatives.
Support labor planning to reduce labor percentage while maintaining service standards.
Monitor and improve workflow efficiency and operational productivity.
Ensure accurate opening, closing, and shift-leadership execution across all locations.
Escalate safety, maintenance, or compliance issues promptly and appropriately.
Ensure increased sales performance across the assigned region through leadership accountability and execution.
Monitor and actively work to reduce waste percentage through inventory control, FIFO execution, and training.
Support initiatives to lower labor percentage through effective scheduling, deployment, and productivity standards.
Track and review key performance indicators including sales, labor, waste, and cost trends.
Hold store leadership accountable to financial goals and corrective action plans.
Develop, mentor, and support KICs and leadership team members.
Reinforce consistent leadership presence, professionalism, and accountability standards.
Support onboarding, training, and long-term development of leadership roles.
Partner with Operations leadership and HR on performance management when required.
Promote a respectful, consistent, and team-first culture across all locations.
Ensure Kreation service standards are consistently executed across all stores.
Drive proactive service and sales-focused guest engagement behaviors.
Support resolution of escalated guest concerns professionally and promptly.
Reinforce execution of Kleanse programs, promotions, incentives, and sales initiatives.
Ensure FIFO, merchandising, and inventory standards are consistently followed.
Monitor PAR levels, product availability, and waste trends.
Support accurate receiving procedures and discrepancy reporting.
Drive inventory optimization and waste reduction efforts across the region.
Ensure adherence to Kreation Look & Feel standards.
Conduct walkthroughs to verify cleanliness, organization, and brand presentation.
Ensure equipment maintenance standards are followed.
Communicate facility, equipment, or presentation issues promptly.
Ensure compliance with all company policies and procedures.
Serve as the primary communication point for HR-related issues within the assigned region.
Ensure accurate and timely documentation for each store, including performance, incidents, and corrective actions.
Support health, safety, labor, and sanitation compliance standards.
Maintain clear, consistent communication with Operations leadership and store teams.
Review operational reports, sales data, and metrics as assigned.
Perform additional duties as directed by the Director of Operations or Operations Manager.