Regional Operations Officer (NE)

Cathay Bank•Bellevue, WA

4d•Hybrid

About The Position

This role involves traveling to various branches within an assigned region to provide support, including acting as a substitute for the Customer Service and Sales Manager during absences. The officer will perform daily operational functions, supervise operations staff, assist with audit reviews, provide training, and support conversion activities during mergers or acquisitions. The position requires performing tasks with minimal supervision, ensuring regulatory compliance, and maintaining the operational integrity of the branches.

Requirements

2 to 4 years branch operations experience required.
Good understanding of overall banking rules and standard practices.
Availability to work any shift matching the branch banking hours and/or staffing needs.
A willingness to work a flexible schedule.
A willingness to travel within a 30–50-mile radius to multiple locations as business needs arise.
PC literate with typing proficiency.
English proficiency.
Detail oriented, strong verbal and written communication skills, and ability to function in a team environment or work independently.
Communicate in a professional manner with all levels of Bank employees.
Demonstrate exemplary customer service.

Nice To Haves

College degree with business classes preferred.
Previous experience as an Operations Officer/Customer Service Manager preferred.
Bilingual (English and Mandarin or Cantonese) a plus.

Responsibilities

Travel to various branches within the assigned region to assist branches or work as a substitute for the Customer Service and Sales Manager during absences.
Perform all regular daily functions including supervising operations staff.
Assist in preparing reports for branch pre and post audit reviews.
Provide training and guidance to branch employees as deemed necessary.
Participate in conversion activities during mergers/acquisitions by providing on-site operational support.
Perform assigned tasks with minimal supervision.
Ensure regulatory compliance and staff adherence to bank policies and procedures.
Maintain operational integrity of the branch.
Complete and follow through on all assignments or projects to meet deadlines.
Ensure daily review of risk management reports.
Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.
Provide consistent quality customer service.
Identify sales opportunities to cross-sell bank products and services and make sales referrals to appropriate employee and/or business partner.
Serve as Safety and/or Security Officer for the branch when necessary.