Regional Operations Manager (East Palo Alto & Menlo Park)

Boys & Girls Clubs of the Peninsula•Menlo Park, CA

7d•Hybrid

About The Position

The Regional Operations Manager is a key leader responsible for ensuring the smooth, efficient, and effective operations of multiple BGCP sites. This position requires a strategic thinker and proactive problem-solver who can manage resources, streamline processes, and foster a collaborative and positive environment for both staff and students. The ideal candidate brings strong operational expertise, exceptional leadership skills, and a deep commitment to BGCP’s mission and values. This role reports directly to the Regional Director.

Requirements

Bachelor’s degree or equivalent experience in operations, education, or a related field
Minimum of 3 - 5 years of experience in operations management, preferably in education or youth development settings
Strong leadership and team development skills
Excellent organizational, communication, and problem-solving abilities
Proficiency in Microsoft Office, Google Workspace, Salesforce, and expense reporting systems (e.g., Expensify) preferred
Ability to manage multiple priorities with a solutions-oriented approach
Commitment to BGCP’s mission, vision, and values
Reliable transportation

Nice To Haves

Proficiency in expense reporting systems (e.g., Expensify)

Responsibilities

Partner with leadership to develop and implement operational strategies aligned with organizational goals, ensuring consistent execution and continuous improvement across sites
Collaborate with the Regional Director to ensure the accuracy of internal and external (district) student attendance data through regular review and proactive communication
Conduct regular site visits to assess operations, provide feedback, and implement corrective actions when necessary
Manage new student intakes by monitoring site email communications and ensuring accurate tracking and follow-up
Ensure timely processing of program-related expenses in Expensify and maintain accuracy
Support sites with Salesforce updates and oversee operational processes such as student snack inventories, ELO-P and ASES audits and attendance tracking to ensure data accuracy and compliance across systems
Partner with the Regional Director to maintain up-to-date emergency binders and systems through monthly audits and share updates in regional meetings
Lead the onboarding, training, and mentorship of office clerks, fostering a growth-oriented, collaborative team environment
Develop and maintain budgeting tools to support effective resource allocation
Review and compile monthly expense reports and adjust the regional budget accordingly
Manage regional purchases and reconcile expenses with Expensify reports
Prepare templates, presentation decks, and other materials for regional leadership meetings
Send weekly leadership schedules and reminders, set up meeting spaces, and ensure all technology and materials are ready
Lead and facilitate meetings as needed, including taking notes and tracking follow-up actions
Support internal communications, including newsletter reviews and distribution
Oversee inventory management and supply distribution across regional sites
Respond to site leadership requests for materials promptly and efficiently
Provide site coverage and operational support as needed