Regional Operations Manager
About The Position
McDougall Energy is seeking an experienced Regional Operations Manager to join their Operations group serving Southwestern Ontario. This role reports to the Vice President of Operations and is responsible for providing leadership, oversight, and support to a group of Operations Managers across multiple branches. The position ensures employee and customer safety by promoting adherence to all company policies and regulatory compliance. The Regional Operations Manager will coach and guide Operations Managers in overseeing daily regional operations to ensure delivery and service activities are safe, effective, and efficient. This role involves monitoring KPIs and reports to optimize operational efficiency, preparing and monitoring annual expense budgets, and ensuring timely completion of plant and service inspections. The position also manages key performance indicators for inventory and turnover, provides a positive customer experience by responding to escalated inquiries, and collaborates with Corporate Regulatory Staff to develop operational policies. The role includes reviewing KPI reports, monitoring fleet readiness and equipment availability, maximizing operational priorities, and managing individual performance while promoting company values.
Requirements
- A university degree and no less than a Community College Diploma in business, operations/logistics or related field or a minimum of ten years as an operations Manager.
- Ten (10) or more years of progressive management experience, ideally in the fuel/ energy sector.
- Excellent customer service skills / CX Knowledge and Training.
- Proven team leadership / coaching skills, including delegation through other managers.
- Proven leadership in managing change and driving continuous improvement initiatives and efficiencies.
- Bridgebuilder across functional areas and effective at developing strong teams and promoting employee engagement.
- Working knowledge of oil, gas, and liquid fuels code requirements, as well as Ministry of Transportation, Employment Standards, OHSA and other relevant legislation / regulations. Experience interfacing with regulatory authorities to meet / address compliance requirements.
- Strong knowledge of the fuel delivery / service industry, practices, and processes.
- Working knowledge of office processes.
- Excellent interpersonal and communication skills, including the ability to manage sensitive communications with tact and diplomacy, and the ability to interact with and influence various stakeholders at all levels inside and outside the organization.
- Solid time management and organization skills, including the ability to effectively balance multiple priorities and work under pressure.
- Computer proficiency, including working knowledge of MS Office.
Responsibilities
- Providing leadership, oversight, and support for a dedicated group of Operations Managers across multiple branches in the Southwest Region.
- Ensuring employee and customer safety by promoting adherence to all MEI Standard Operating Procedures, Company Policies, and regulatory compliance practices.
- Coaching and guiding Operations Managers in overseeing daily regional operations to ensure delivery and service activities are safe, effective, and efficient.
- Monitoring KPIs and reports to optimize operational efficiency across operating sites while maintaining regulatory and budget compliance.
- Preparing and monitoring annual expense budgets for assigned operations, controlling expenses, and approving major operational expenditures / purchase orders in adherence with Accounts Payable processes and procedures, as well as Delegation of Authority Policy.
- Ensuring timely completion of all plant and service inspections by Operations Managers for all assigned operations, in compliance with regulatory requirements.
- Managing key performance indicators for inventory, turnover and optimize balances for each operation, in collaboration with Operations Managers, Finance, and Leadership Team.
- Providing a positive customer experience, responding to escalated customer enquiries or complaints. Monitoring delivery performance to ensure customer expectations are met through consistent on-time service.
- Working in conjunction with Corporate Regulatory Staff to develop operational policies and processes for assigned region.
- Reviewing and responding to variations in weekly and monthly KPI reports (operational, financial, safety).
- Monitoring fleet readiness, equipment availability, and asset utilization to support operational demands.
- Ensuring that daily and/ or seasonal operational priorities such as rack swings, allocations, and service coverages are being maximized.
- Managing overall individual performance, supporting elements such as balanced scorecards, continuous improvement initiatives, while promoting One MEI and the companies Values.
- Performing other duties as required.
Benefits
- Career growth and development through on-the-job training, professional courses, and peer learning
- Friendly and inclusive work environment
- Annual Salary $110,000 to $120,000
- 4 Weeks Paid Vacation
- Employer-matched Group RRSP
- Employer-paid Health & Dental Benefits
- Employee Assistance Program (EAP)
- Healthcare & Lifestyle Spending Account
- Life & Disability Insurance
- Employee & Customer Referral Programs
- Employee Discount & Perks Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
