Regional Operations Manager

Buckeye Linen Service • Newark, OH

20d • Onsite

About The Position

Our company is seeking a dynamic, knowledgeable, and hands-on leader to join our management team as an Operations General Manager. This position serves as the chief motivator and provides direction, mentoring, coaching, and training to the team while overseeing the overall operation of a stand-alone, service-based business. Join a third-generation, family-owned and operated regional service company that has proudly served customers since 1934. We are looking for a results-driven leader who can consistently drive operational excellence while meeting or exceeding customer and team objectives. The ideal candidate is creative, hardworking, energetic, and comfortable thinking outside the box. We value individuals who bring unique perspectives, overcome challenges, take pride in their work, and contribute to a positive team environment. If these values describe you and you are motivated by leadership, teamwork, customer service, and operational excellence, we want to hear from you.

Requirements

• Four-year degree preferred, or at least 3 years of experience as a business operating manager.
• Demonstrated experience with budgeting, P&L management, goal setting, and operational leadership.
• Excellent customer service skills with a positive and professional attitude.
• Hands-on leader who can motivate, coach, mentor, and develop employees by example.
• Strong verbal and written communication skills with the ability to communicate effectively across all levels of the organization.
• Quick learner with the ability and desire to learn new industries, systems, and processes.
• Strong commitment to safety, accountability, and responsible business practices.
• Commitment to environmental stewardship and sustainable business practices.
• Willingness to participate in and support community involvement initiatives.
• Valid driver's license with an excellent driving record.
• Ability to work overtime, including Saturdays, as business needs require.
• Ability to lift, push, and pull up to 50 pounds.
• Must be able to pass a drug screen when required.

Responsibilities

• Promote and maintain a strong safety-focused culture throughout the operation.
• Coordinate and ensure all corporate training programs, policies, procedures, and operational guidelines are followed by associates.
• Lead, motivate, coach, and develop employees through hands-on leadership and example.
• Oversee multiple functional areas, including Warehouse, Office Administration, Route Distribution, and Outside Sales.
• Maintain oversight of company assets, including buildings, equipment, fleet, inventory, and accounts receivable.
• Monitor accounts receivable and support collection efforts to maintain healthy customer accounts.
• Maintain P&L responsibility and support budgeting, forecasting, and overall business performance.
• Establish goals, delegate responsibilities, monitor progress, and follow up to ensure objectives are achieved.
• Address employee and operational concerns professionally while providing coaching and training when needed.
• Maintain a strong customer-focused culture and ensure customers receive exceptional service.
• Support and lead sales and marketing initiatives to grow and retain the customer base.
• Communicate professionally and effectively with employees, customers, vendors, and all levels of management.
• Represent the company positively within the community and support company involvement in local initiatives.
• Promote responsible business practices and the company's commitment to environmental sustainability.
• Foster a positive, collaborative workplace where employees are encouraged to contribute, grow, and succeed.

Benefits

• Competitive Pay
• Group Benefits Package: Medical, Dental, Short-Term Disability, Vision, Life Insurance, and 401(k) with a generous company match
• Company-Provided Vehicle
• Bonus / Profit-Sharing Opportunities
• Company-Provided Cell Phone
• Leadership Opportunity: Lead a dynamic, customer-focused operation while contributing to the continued growth and success of a family-owned company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree