Regional Operations Manager - Join our talent pool now

SwiftX Inc.•Atlanta, GA

6h•Onsite

About The Position

The Regional Operations Manager will oversee and manage Delivery Service Providers (DSPs) and sorting center operations, ensuring compliance with company standards and performance metrics. This role involves implementing and enforcing OSHA safety standards, maintaining operational records, and generating performance reports. Key responsibilities include developing and monitoring quality control processes, analyzing performance data for continuous improvement, and coordinating cross-border logistics. The manager will also handle budget management, cost control, KPI monitoring, lead daily operational meetings, conduct team evaluations, and manage DSP partner relationships. Furthermore, the role encompasses designing training programs, overseeing regional fleet operations (including task allocation and optimization), managing in-house and outsourced fleet resources, and continuously optimizing logistics processes and resource planning. Collaboration with internal and external partners is crucial, as is the ability to handle daily operational issues and respond quickly to emergencies.

Requirements

3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands-on team management experience.
Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile operations.
Comfortable working in a fast-paced, startup environment and willing to be hands-on in operations.
Strong analytical mindset with the ability to use data and KPIs to drive decision-making.
Highly responsive, with strong communication skills and a continuous improvement mindset.
Proficient in English.
Willingness to relocate within the United States as required.

Nice To Haves

Experience in cross-border logistics, parcel networks, third-party logistics (3PL), or e-commerce fulfillment is a plus.
Ability to work in a cross-border (U.S.–China) environment is preferred.

Responsibilities

Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics.
Implement and enforce OSHA safety standards, including regular safety drills and compliance audits.
Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance.
Develop, implement, and continuously monitor quality control and quality assurance processes.
Analyze operational performance data to drive continuous improvement and optimization across all processes.
Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery.
Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations.
Lead daily operational meetings and conduct team performance evaluations.
Recruit, onboard, and manage relationships with DSP partners.
Design and implement training programs to enhance service quality and operational efficiency.
Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.
Manage both in-house and outsourced fleet resources to maximize capacity and efficiency.
Continuously optimize pickup models, logistics processes, and resource planning strategies.
Collaborate with internal teams and external partners to ensure smooth and aligned operations.
Handle daily operational issues and respond quickly to emergencies or unexpected situations.