Regional Operations Manager

the South Dakota State Government • Huron, SD

8d • Hybrid

About The Position

This position is responsible for assessing and determining eligibility for a wide range of services that would benefit individuals at risk of having to leave their own homes and providing information and referral services to the public and family members about aging and community resources. This is a Full-Time position with the Department of Human Services Division of Long Term Services and Supports. The Division of Long Term Services and Supports provides opportunities to enable older South Dakotans and adults who are disabled to live independent, meaningful, and dignified lives while maintaining close family and community ties by promoting long term services and supports to prevent or delay premature or inappropriate institutionalization. The Long Term Services and Supports Regional Operations Manager will supervise and support a team of Case Management Specialists with offices in Huron, Mobridge, Pierre, and Redfield. Major responsibilities include training, development, and performance management of staff; provide program quality assurance and improvement to maintain and enhance operational effectiveness and compliance; implement policies and procedures for multiple activities/programs. Develop and maintain public relations with communities to foster working partnerships, resolve complaints, respond to inquiries from the public, educate the public about program services available; assign referrals to Case Management Specialists, and provide back up when team members or other Regional Operations Managers are out of the office. Travel may be required in a multi-county area.

Requirements

• Any combination of training and/or experience that enables the incumbent to possess the required knowledge, skills, and abilities to perform the required job duties.
• A bachelor's degree in social science, behavior science or other human service-related field, business administration, public administration, or public health to be considered as an entry level applicant.
• Knowledge of basic theories, principles, and methods of social work and methods of assessment, intervention, and treatment.
• Knowledge of concepts related to clients' rights, confidentiality, and professional ethics.
• Knowledge of principles and techniques of conducting interviews and acquiring information from clients who are in need of services.
• Knowledge of cultural, economic, physical, social, and psychological factors that influence family dynamics and interpersonal relationships.
• Skill to work with computerized data systems.
• Skill to maintain case records and documentation.
• Skill to prepare reports and compose correspondence.
• Skill to gather and analyze data, reason logically and accurately, and draw valid conclusions.
• Skill to interpret and apply laws, regulations, and policies.
• Ability to communicate information clearly and concisely with a variety of individuals, professionals, and the public.
• Ability to establish and maintain effective working relationships with clients, their families, and other social service personnel, public officials, and private citizens.
• Ability to recognize individual strengths and weaknesses.
• Ability to build, lead and motivate teams that are committed to a common goal.
• Ability to establish, build and maintain cooperative and productive relationships internally and externally.
• Ability to demonstrate compassion, respect, courtesy, and tact when interacting with others.
• Ability to communicate information clearly and concisely, verbally and in writing.
• Ability to utilize computerized data systems.
• Ability to effectively plan and organize work activities, adjust to multiple demands, and prioritize tasks to complete assignments and meet schedules and deadlines.
• Ability to adjust and adapt to changing policies and procedures.
• Ability to establish workloads, deadlines, and performance objectives.
• Ability to follow-up to ensure proper completion of outcomes and expectations.

Responsibilities

• Supervise and support a team of Case Management Specialists.
• Provide training, development, and performance management of staff.
• Provide program quality assurance and improvement to maintain and enhance operational effectiveness and compliance.
• Implement policies and procedures for multiple activities/programs.
• Develop and maintain public relations with communities to foster working partnerships.
• Resolve complaints, respond to inquiries from the public, and educate the public about program services available.
• Assign referrals to Case Management Specialists.
• Provide back up when team members or other Regional Operations Managers are out of the office.

Benefits

• 15 days/120 Hours of Vacation Leave
• 14 days/112 Hours of Sick Leave
• 11 Paid Holidays
• Employee health insurance includes plan with a $0 premium for employee-only coverage
• Flexible Benefits - Dental, Vision, Life Insurance, Critical Illness and more
• Paid Parental & Family Medical Leave
• 6% Fully Matched Retirement Plan
• Reduced Tuition for In-State Colleges/Universities
• Employee Wellness Program
• Continued Education/Training Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level