Regional Operations Manager
About The Position
The Regional Operations Manager will oversee all regional operations, including truckload, drayage, and local pickup & delivery (P&D). This role owns the full regional P&L, including revenue, cost control, and margin performance. The manager will drive operational execution to meet or exceed service KPIs such as on-time performance, utilization, and safety. They will partner with Sales to support growth initiatives, pricing strategies, and customer onboarding, and develop/execute regional capacity plans involving company drivers, owner-operators, and vendor partners. Responsibilities also include ensuring proper staffing, training, and performance management across all stations within the region, maintaining strong customer relationships, and supporting issue resolution and escalations. The role involves implementing and enforcing standard operating procedures, compliance, and safety standards, as well as identifying opportunities for efficiency improvements, cost reduction, and network optimization. Regular performance reporting and monthly reviews of financial and operational results are also key functions.
Requirements
- 7+ years of transportation/logistics operations experience, with multi-site leadership preferred.
- Strong understanding of truckload, drayage, and local P&D operations.
- Proven experience managing P&L and driving margin improvement.
- Ability to lead teams across multiple locations and develop operational leaders.
- Strong communication and problem-solving skills.
- Experience working cross-functionally with Sales, Finance, and Customer Operations.
- Proficiency in TMS systems and operational reporting tools.
- High school diploma or GED Required
- Minimum four years related experience required
- Minimum three years industry experience required
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Oversee all regional operations, including truckload, drayage, and local pickup & delivery (P&D)
- Own full regional P&L, including revenue, cost control, and margin performance
- Drive operational execution to meet or exceed service KPIs (on-time performance, utilization, safety, etc.)
- Partner with Sales to support growth initiatives, pricing strategies, and customer onboarding
- Develop and execute regional capacity plans, including company drivers, owner-operators, and vendor partners
- Ensure proper staffing, training, and performance management across all stations within the region
- Maintain strong customer relationships and support issue resolution and escalations as needed
- Implement and enforce standard operating procedures, compliance, and safety standards
- Identify opportunities to improve efficiency, reduce costs, and optimize network performance
- Provide regular performance reporting and lead monthly reviews on financial and operational results
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
