Regional Operations Manager (ROM) - West Region

Associated Veterinary Partners

7h•Hybrid

About The Position

The Regional Operations Manager (ROM) is responsible for overseeing the operational performance, financial outcomes, and team engagement across a portfolio of veterinary hospitals. This role partners closely with Practice Managers and medical leadership to drive consistency, accountability, and sustainable growth. The ROM is expected to be highly visible in the field, providing hands-on support and leadership.

Requirements

5+ years of multi-site operations leadership experience (veterinary or healthcare preferred)
Strong financial acumen with experience managing P&Ls
Proven ability to lead through influence and drive performance improvement
Excellent communication, coaching, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Veterinary or healthcare operations experience
Experience supporting acquisitions ensuring transitions
Track record of improving under performing locations

Responsibilities

Drive hospital performance across revenue, EBITDA, labor, and COGS targets
Partner with Practice Managers to ensure strong day-to-day operations and accountability
Support DVM engagement, retention, and recruitment in collaboration with medical leadership
Conduct regular hospital visits, with a focus on under performing locations
Lead implementation of operational initiatives, SOPs, and company standards
Monitor KPIs and coach teams to improve scheduling efficiency, client experience, and workflow
Ensure compliance with regulatory requirements, inventory controls, and company policies
Partner cross-functionally with HR, Finance, Marketing, and IT to support hospital success
Lead, coach, and develop Practice Managers and Partner DVMs to build strong, sustainable teams