Regional Operations Manager, Central

Cosm•Pittsburgh, PA

2d•Onsite

About The Position

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers. Summary: The Broadcast Operations Manager is responsible for overseeing regional NHL arena operations supporting Cosm’s CXVH deliverable. This role will be partnered with league contacts, arena personnel, freelance technicians, and internal operations teams to ensure successful deployment, operation, and delivery of Cosm’s camera systems for all assigned NHL games. The Operations Manager will oversee the full capture workflow from arena setup through client delivery, ensuring consistent execution across NHL Hockey Operations, broadcast partners, and CXVH streams. This position is responsible for maintaining operational standards, supporting live events, managing technical documentation, resolving issues, and ensuring assigned arenas operate at the highest level.

Requirements

5–10 years of experience in live sports production, broadcast operations, or related technical operations roles
Strong understanding of remote production workflows and live broadcast environments
Knowledge of broadcast signal flow, including fiber, SDI, video routing, networking, and TCP/IP workflows
Experience configuring, operating, and troubleshooting broadcast camera systems
Ability to properly set up, shade, expose, and evaluate broadcast cameras
Experience with camera mounting, rigging, and venue installations
Comfortable working with Windows-based systems and technical applications
Strong troubleshooting skills with the ability to make decisions under live event pressure
Excellent written and verbal communication skills with the ability to work across technical and non-technical teams
Ability to manage multiple events, priorities, and stakeholders simultaneously
Passion for emerging technology, innovation, and continuous improvement

Responsibilities

Oversee daily operations for assigned NHL arenas utilizing Cosm-deployed camera systems
Manage communication and coordination between arena technicians, league contacts, broadcast partners, and internal teams
Ensure all arena documentation, workflows, and standard operating procedures (SOPs) remain accurate and up to date
Support nightly Broadcast Operations Center (BOC) coverage, including camera QC, troubleshooting, and operational escalations
Monitor postgame technical reports, communicate issues to appropriate teams, and ensure resolution prior to future events
Investigate operational incidents, identify root causes, and implement process improvements to prevent repeated issues
Manage arena equipment readiness, including troubleshooting, inventory tracking, and coordinating replacement shipments as needed
Oversee onboarding and training of arena technicians to ensure proper execution of Cosm workflows and standards
Coordinate game schedules, technician assignments, and event call times
Provide onsite operational support for NHL games and special events as needed
Continuously evaluate workflows and identify opportunities to improve reliability, efficiency, and scalability