Regional Operations Leader (Central)

Down To Earth•Orlando, FL

36d

About The Position

The Regional Operations Leader (ROL) provides strategic and operational leadership for multiple landscape maintenance branches within an assigned geographic region. This role ensures consistent service excellence, operational efficiency, financial performance, and employee development across all branch operations. The ROL acts as a vital link between corporate leadership and branch teams, ensuring alignment with company goals, standards, culture, and a strong safety-first mindset. A core focus of the role includes effective Quality KPI management, safety performance oversight, and driving client retention throughout the region.

Requirements

Bachelor's degree in Business Administration, Horticulture, Landscape Management, or related field (preferred, not required).
7+ years of progressive leadership experience in landscape maintenance or a related service industry.
Demonstrated success managing multi-branch or large-scale operations across diverse markets.
Strong financial acumen with proven P&L management experience.
Excellent communication, organizational, leadership, and relationship-building skills.
Proficiency in Microsoft Office Suite and industry management software (e.g., Aspire, LMN, or similar).

Nice To Haves

Bilingual (English/Spanish) preferred but not required.

Responsibilities

Oversee daily operations for multiple landscape maintenance branches, ensuring adherence to company standards for safety, quality, productivity, and service consistency.
Champion a safety-first culture, ensuring all branches prioritize safe work practices and regulatory compliance.
Monitor and optimize labor utilization, routing efficiencies, equipment allocation, and production workflows.
Conduct regular branch visits to evaluate operations, inspect job sites, verify quality and safety performance, and provide leadership coaching.
Ensure full adherence to safety regulations, environmental policies, and company procedures.
Lead regional safety initiatives, ensuring consistent execution of company safety programs and protocols.
Track and manage safety KPIs, including incident rates, near misses, corrective actions, training completion, and safety audit scores.
Partner with Branch Managers to address safety gaps, reinforce training, and implement improvement plans.
Promote a proactive approach to hazard identification, risk mitigation, and safe decision-making.
Establish, track, and enforce regional Quality KPIs, including service delivery benchmarks, inspection scores, rework frequency, and response times.
Lead quality audits and ensure corrective actions are implemented where performance falls short.
Standardize quality processes and champion continuous improvement initiatives.
Ensure accuracy and accountability in reporting quality performance across branches.
Oversee regional P&L and ensure branches meet or exceed budget, profitability, and cost-control goals.
Analyze key financial indicators including revenue growth, margins, labor efficiency, quality-related costs, and renewal performance.
Support pricing strategy, forecasting, and long-term financial planning.
Review and approve capital expenditures and major operational investments.
Support branches in managing client relationships, addressing escalations, and ensuring contractual expectations are met or exceeded.
Drive regional client retention strategies, evaluating renewal risks and supporting key client meetings, QBRs, and presentations.
Utilize client feedback and quality metrics to identify improvement opportunities and strengthen long-term relationships.
Ensure consistent delivery of high-quality services across all accounts to reinforce customer loyalty.
Recruit, mentor, and develop Branch Managers and key operational leaders.
Foster a culture of accountability, teamwork, continuous improvement, quality ownership, and safety-first behavior.
Set measurable goals-including quality, safety, financial, and retention targets-and conduct regular performance reviews.
Lead regional training initiatives in partnership with corporate safety and operations teams.
Identify growth opportunities within the region, including market expansion and service line enhancements.
Support business development teams in securing new contracts and expanding market presence.
Collaborate with senior leadership on long-term regional planning, integrations, and operational optimization.