Regional Operations Leader

Krispy Krunchy Foods•Atlanta, GA

About The Position

The Regional Operations Leader is responsible for providing training and operational support to new and existing operators within an assigned territory, overseeing a team of 6-8 direct reports. This role ensures that key performance indicators (KPIs) meet customer requirements and drives business success by fostering an effective and efficient workforce. The ideal candidate will be innovative, a strong decision-maker, and an exceptional facilitator of learning and change. This role demands excellent judgment, strong written and verbal communication skills, and the ability to balance multiple priorities.

Requirements

High school diploma or GED required
Bachelor’s degree preferred
Minimum three years of experience in operations management, preferably in multi-state environment, required
Minimum three years of experience leading teams of four or more people required
Minimum three years of training experience required
Working knowledge of Sales and Operations
Ability to travel up to 75%
Proficient in MS Office Suite, Gmail & Internet applications

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Champion the guest experience at all operational levels by embedding cultural and operational excellence when implementing company specifications and initiatives.
Coordinate the rollout of key promotions, new products, and systems, including planning and scheduling New Store Openings (NSOs), resolving implementation issues, providing training, and ensuring operational readiness through ongoing follow-up.
Collaborate cross-functionally with Sales teams to evaluate new locations and optimize the transition from NSO launch to growth phases.
Identify Key Performance Indicators (KPIs), influence decisions, align resources, and hold the team accountable for achieving commitments.
Partner with the Operations Support Specialist team during openings and store visits to ensure training standards are upheld and compliance is verified.
Ensure the Operations team adheres to all company policies and procedures as outlined in the Company Handbook and training manuals.
Oversee the maintenance of Operations team vehicles and ensure compliance with all relevant operational standards.
Develop, motivate, and lead the Operations team to excel and perform at their highest potential through regular feedback and support.
Prepare agendas and facilitate regional calls as needed, including generating performance reviews, conducting structured one-on-ones, and setting KPIs and metrics through identified opportunities and action plans.
Manage administrative duties such as using HRIS, CRM, invoicing, expense reports, food orders/deliveries, and effective communication via email.
Ensure the Operations team is proficient in all necessary administrative tasks and coordinate weekly schedules and priority tasks.
Collaborate with Operations Support Specialists to achieve targeted business unit goals using data-driven metrics.
Support the Operations team at food shows to enhance operational execution.
Share insights and experiences with other departments to provide consultation on operational issues and participate in the evaluation of rollouts to drive continuous improvement.
Maintain a continuous training pipeline for the development of all direct reports, ensuring their growth and readiness for future challenges.
Foster strong relationships with operators and their staff through store visits, training, and support.
Drive growth and profitability for both the operator and the brand.
Gain insights into store performance and progress, identifying areas of improvement or needed support.
Address operational challenges and resolve issues promptly to minimize disruptions and maintain operator and customer satisfaction.
Ensure that brand standards (food, cleanliness, and customer experience) are consistently met.
Monitor key performance metrics across all locations to identify trends, areas of improvement, and best practices.
Assist operators in implementing new initiatives (e.g., 3PD, promotions, etc.) or marketing strategies to drive sales and grow their business.
Foster strong relationships with local suppliers (e.g., Sysco).
Lead by example, demonstrating integrity, professionalism, and a commitment to company values.
Provide coaching and mentorship to direct reports, focusing on leadership development and career progression.
Create a positive work environment that encourages team collaboration, innovation, and continuous learning.
Implement leadership training programs to build skills and competencies within the Operations team.
Recognize and celebrate team achievements, fostering a culture of recognition and appreciation.
Establish clear goals and expectations for team members, providing regular feedback and support to achieve desired outcomes.
Empower team members to make decisions and take ownership of their roles, promoting accountability and autonomy.
Develop and execute individual development plans for direct reports to ensure continuous growth and readiness for future leadership opportunities.