Regional Operations Leader, P&C

Unison Risk Advisors•Phoenix, AZ

About The Position

The Regional Operations Leader plays a critical role in shaping employee experience, supporting growth, and driving operational excellence in our expansion markets. The ideal candidate thrives in a fast-paced, people-centered environment, anticipates needs before they arise, and embodies Gibson’s values in every interaction — driving efficiency, connection, and organizational excellence.

Requirements

5+ years of experience in a similar role within the risk management industry.
Property & Casualty License.
Have a passion for coaching and developing others.
Posses strong communication and facilitation skills.
Have the ability to deliver exceptional client experiences.
Strong prioritization and adaptability.
Have a high attention to detail with strong analytical skills.
Have the ability to build relationships across diverse personalities.
Proficient in Microsoft Office and agency tools.
Are persistence and poses problem-solving ability.

Nice To Haves

CIC designation.
Previous leadership experience.

Responsibilities

Provide recommendations and business cases to evaluate advances in the value proposition for Mountain West advancements.
Work directly with Managing Partner, and in partnership with the P&C Practice Leader and COO, to execute on organizational design strategies.
Achieve KPIs and operational metrics established by Managing Partner and COO.
Contribute ideation and ensure adherence to client experience core processes as a Team Leader.
Contribute to Team Leader peers regional insights into core processes as well as to West specific solutions.
Collaboration to create, implement and train processes and initiatives within and across teams.
Lead, manage, and hold accountable service team members across the West Market.
Coach and develop talent through feedback and day-to-day interactions.
Serve as backup to team personnel as needed.
Partner with Managing Partner on market presence, cultural initiatives, and cross-team integration.
Collaborate with Sales Team Leaders on solutions, relationships, and finalist presentations.
Contribute regional strategic insights to P&C budget process.
Champion to internal relationship building and flexible workforce culture.
Lead regional carrier partnerships and resolve issues impacting the service team.
Communicate key dynamics to leadership and sales partners.
Support recruiting efforts through interviews, informal conversations, and collaboration with Human Resources.
Partner with Managing Partner, P&C Practice Leader and COO on selection decisions.
Serve as Client Executive for 2 – 4 clients leading planning, innovation and retention.
Conduct client education and enrollment meetings as required.
Use agency management systems consistently and ensure adherence to processes.
Learn and apply Sightline process to collaborate with new business sales and existing clients.
Assist with new business and renewal submissions.
Support office relocations and resource functionality in partnership with IT/Administration.