Regional Operations Director (ROD)
About The Position
The Regional Operations Director oversees the operational and financial success of multiple dental practices within a specific geographical area. They ensure high-quality patient care, manage budgets, supervise staff, and maintain compliance with industry regulations. They also act as a liaison between the individual practices and the company's corporate office. The Regional Operations Director is a leadership role focused on driving operational excellence, fostering growth, and ensuring a positive patient and employee experience across multiple dental practices. This position requires traveling to multiple locations in the Toms River region.
Requirements
- Minimum of 10+ years of experience in the Dental industry.
- 5+ years of experience working in a Regional role, overseeing multiple offices.
- Strong leadership and team development skills.
- Comfortable with Microsoft Office Suite.
Nice To Haves
- Denticon experience is a plus.
Responsibilities
- Overseeing administrative operations of multiple dental offices.
- Providing support to dentists and practice managers.
- Analyzing business reports and creating recommendations for improvement.
- Monitoring performance and developing strategies to close performance gaps.
- Coordinating in-practice visits and reviews.
- Contributing to the selection of supported dentists.
- Developing workforce planning, recruiting, and retention strategies.
- Conducting regular team collaboration sessions to enhance skills and knowledge.
- Ensuring a positive patient experience throughout the patient journey.
- Provide continuous direction and support to direct reports and raise awareness on operational priorities like productivity, schedule management, expense management, billing, authorizations, approvals, claims management, and increasing new patient flow.
- Analyze business and financial data on a daily basis to recognize and build on strengths, provide daily feedback to the staff to improve weak areas of performance and identify anomalies occurring in the department.
- Identify and recruit high caliber talent and continuously build a healthy pipeline of future leaders.
- Train, mentor, and monitor staff to be effective and knowledgeable, provide constant coaching and support to make them self-reliant and effective contributors at the Office level.
- Oversee and ensure office management and staff are focused on providing consistent, excellent patient experience.
- Achieve timely implementation of company procedures and requirements for new hires, transfers, promotions, and status changes through routine communication.
- Conduct weekly visits in each office to ensure consistent, effective, and active presence and conduct operations and performance audits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
