Regional Operations Director, Cell Therapy, Patient Operations - Northwest
About The Position
In AstraZeneca's Cell Therapy division, we follow the science to explore and innovate. We are working towards treating, preventing, modifying, and even curing some of the world's most complex diseases. We have the potential to grow our pipeline and positively impact the lives of patients around the world. We are committed to making a difference and have built our business around our passion for science. Now we are fusing data and technology with the latest scientific innovations to achieve the next wave of breakthroughs. This role is part of the Oncology R&D team tasked with supporting Clinical and Commercial production across multiple sites. The Regional Operations Director (ROD) position leads and manages the Associate Directors – Territory Operations Management (AD-TOM) assigned to their regions. You will oversee the expansion of the AZ cell therapy territories within your region ensuring agreement on company-wide goals, across multiple TAs for clinical and commercial cell therapy products. You will be responsible for your team's performance and development. You have cell therapy operational and quality leadership and the ability to oversee a large portfolio across a dynamic landscape. The ROD will be a remote role reporting into the Senior Director, Cell Therapy Global Field Patient Operations. Preference for the ROD to be located in the Northwest US region.
Requirements
- Bachelor's degree in Nursing, Business, IT and Life Sciences or equivalent experience
- 8+ years of experience working within a Cell Therapy Program as Operational Champion/Other, healthcare/pharmaceutical environment, directly working with patients and/or healthcare providers.
- Minimum 5 years of experience working in a Cell Therapy leadership role.
- Develop and execute operational strategies in cell therapy.
- Change management and ability to resolve complex problems promptly.
- Flexibility in your schedule to provide support outside of regular business hours for emergent patient cases
- Willingness to travel domestically and internationally up to 50%
Nice To Haves
- Demonstrated understanding of the healthcare customer environment and hospital regulations.
- Experience working in a matrix organization with complex IT systems or portals that support customer service, health care scheduling, supply chain management, and call centers.
- Familiarity with working in a heavily regulated, quality-control environment (e.g., following strict SOPs when available and extrapolating fundamental principles to situations not defined)
Responsibilities
- Provide subject matter expertise (SME) in operational, clinical, and Site infrastructure for operationalizing AstraZeneca (AZ) cell therapy trials and commercial products to build a team and lead regional cross-functional activities with Internal Partners.
- RODs will lead a team of AD-TOMs assigned to territories within their region.
- Develop and implement regional operational plans, collaborate across TAs to set targets and activation forecasts.
- Develop and maintain relationships with key partners (MD, PA, RN, MLT, CQA, etc.) from the Sites responsible for establishing the service line to support AZ's clinical and commercial cell therapy goals.
- Contribute to SOPs and Guidance Documents to provide a standardized approach to operationalize our cell therapy studies and commercial products and ensure quality parameters are met at the sites
- Foster relationships with HCPs and partnerships within the assigned region.
- Provide leadership and mentorship to team members promoting their professional development.
- Lead business change management and conduct process maturity assessment for Site Activation and post activation.
- Analyze regional market and site dynamics and identify opportunities, roadblocks, and solutions across different therapeutic areas (hematology, solid tumors, rare disease, biopharma).
- Work across the TAs with Clin Ops, SMM, Manufacturing, Supply Chain, Medical, IT leadership and others to support operationalizing and getting sites ready for the AZ cell therapy products.
- Manage and contribute continuous improvements and development of solutions to deliver enhanced patient care experience during Site Activation, Post Activation and throughout the lifecycle of the cell therapy products.
- Present Patient Operational reports and regional plans to senior management.
- Maintain current knowledge of and follow established AZ activation goals, processes, regulatory standards, compliance, and procedures.
- Follow AstraZeneca's core values, policies, and procedures.
Benefits
- qualified retirement programs
- paid time off (i.e., vacation, holiday, and leaves)
- health, dental, and vision coverage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
