Regional Onsite Manager

Indeed Flex•Austin, TX

64d•Hybrid

About The Position

We are Indeed Flex, a tech-first staffing platform that empowers workers with shift choice and businesses with easy hiring. We are backed by Indeed, the world's #1 job site, combining startup agility with corporate stability. This role is crucial for overseeing and optimizing client onsite operations, managing operational processes, and leading a team of onsite managers. The focus is on improving efficiency, productivity, and service delivery, ensuring adherence to contracts and KPIs, and providing strategic guidance. The ideal candidate thrives in ambiguity, adapts to shifting priorities, and excels at process design, with AI and automation integrated into the operational playbook. This position is located onsite in Austin, TX, with a hybrid work option on Thursdays.

Requirements

Traditional staffing or recruitment industry experience, including hands-on recruiting and hosting hiring events
Previous experience as an Onsite Manager or equivalent client-facing site leadership role
Comfort and confidence working directly with clients, from frontline operations leads to senior decision-makers
Track record of leading high-volume operations or support teams
High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage (Salesforce, Google Workspace, Slack, Asana)
Curiosity about AI and automation, with a track record of using tech to scale workflows and remove friction for your team
Highly proficient in process review, continuous improvement, and root cause analysis to proactively seek out and identify opportunities for improvement to processes, policies, and tools
Flexibility and adaptability in a fast-changing, ambiguous environment
High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
Commitment to our mission: helping people get jobs, instantly

Nice To Haves

Proven track record improving onsite operations in logistics, retail, or a similarly high-volume industry
Experience managing multiple large-volume enterprise clients simultaneously

Responsibilities

Build, lead, and develop the Onsite Managers into a unified and aligned service delivery team, delivering seamless high-quality onsite operations and exceptional support experiences to clients, and internal workgroups.
Provide additional onsite coverage as needed, particularly during teammates' PTO or other absences, to maintain seamless service delivery and support.
Define, document, and execute an ongoing onsite processes to achieve short-term business objectives while planning for long-term growth.
Manage the creation of regionally aligned resolution processes, procedures, and responses for common issue types, and promote principles of centralized knowledge sharing.
Manage client relationships by ensuring resource availability, tracking solutions, and overseeing the execution of delivery milestones.
Collaborate with internal and external stakeholders to continuously improve workflow and processes for service delivery, case management, shift handoffs, escalations, and building customer loyalty.
Coordinate regularly with customers and cross-functional teams to build customer-centric, efficient, and scalable operations strategies.
Conduct regular service delivery assessments to ensure continuous improvement in performance, quality, and safety.
Monitor and measure both team performance through KPIs and Business Intelligence reporting to ensure all metrics and service deliverables are met.
Forecast staffing requirements, provide meaningful 1:1 coaching and development, ensure 100% shift accuracy in ACP, and continuously improve Customer Satisfaction (CSAT) score.
Proactively support the hiring process, including reviewing candidates, conducting interviews, supporting onboarding, and delivering training to new hires.