Regional Municipal Manager

CARDS Holdings, Inc.•Coppell, TX

15h•Hybrid

About The Position

The Regional Manager of Municipal Services is the primary owner of municipal growth, retention, and the full contract lifecycle, including contracts, amendments, renewals, pricing actions, and compliance. This role ensures municipalities receive consistent, compliant service while protecting revenue, margin, and contractual obligations. The position reports to the VP of Business Development and works closely with the Municipal Coordinator, Municipal Administrator, Operations Leadership, AR/AP, Customer Service, Collections, and Marketing (RFP/proposals). The geographic scope covers multiple states as assigned. The Manager is responsible for outcomes, escalations, and decisions related to contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, and cross-functional enforcement, distinguishing their role from the day-to-day connection and tracking handled by the Coordinator.

Requirements

Primary owner of municipal growth + retention.
Full contract lifecycle management (contracts, amendments, renewals, pricing actions, compliance).
Ensure municipalities receive consistent, compliant service.
Protect revenue, margin, and contractual obligations.
Owner of outcomes + escalation + decisions.
Manage contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, and cross-functional enforcement.
Build multi-year (2–3 year) pre-RFP strategies and relationship health plans.
Improve contract terms for operational efficiency / labor reduction, profitability, renewal “lock-in”, PI security / CPI language, bond/insurance/cost-impacting clauses, and Franchise Fees.
Ensure compliance with all contract terms and municipal requirements.
Ensure internal/external alignment with federal/state/local government requirements.
Ensure COIs and performance bonds are current and properly received.
Ensure reporting requirements are fulfilled.
Ensure Franchise Fees are correctly established, distributed on time and accurate with internal and external stakeholders.
Oversee escalated municipal issues and ensure closure.
Maintain clear cross-department alignment (Ops, billing, CS, etc.).
Own service transitions and unresolved issues reviews with stakeholders.
Develop proposal content, pricing, requirements completeness; submit to Marketing.
Obtain VP/RVP approvals in advance (proposal content/program structure).
Lead municipal contract content development and negotiations.
Build/maintain municipal pipeline growth reporting (30/60/90).
Ensure accurate documentation across systems (Notion, SharePoint, and other required platforms).
Ensure “system of record” clarity and up-to-date contract artifacts.
Daily review of municipal inbox/escalations (from Coordinator triage).
Daily communication with municipal stakeholders as needed.
Daily review of Coordinator update pack (transitions, FOIA, calendars, PI tracker).
Daily address escalated service/billing/ops issues and assign owners.
Daily confirm documentation updates in systems of record.
Daily progress at least one growth/proposal/renewal item.
Weekly meetings with Coordinator + Administrator (+ VP as scheduled) to review open items/escalations, transition progress and blockers, upcoming deadlines/reporting obligations, PI timeline status/approval process, and proposal/pro forma status.
Weekly coordination with Ops, Billing, CS leaders (exceptions + trends).
Weekly update to VP including pipeline growth (30/60/90), upcoming RFPs, proposals + pro formas, and MTD PI capture vs budget (30/60/90 view).
Monthly scheduled check-ins with municipal partners (relationship health).
Monthly compliance review (contract ↔ law alignment, reporting obligations).
Monthly FOIA responsiveness + risk review.
Monthly financial and service performance review (internal).
Monthly COI/bond audit (what's expiring in next 30/60/90).
Monthly attendance at one safety meeting at a rotating site; report highlights/risks to VP.
Quarterly renewal + pricing strategy review.
Quarterly relationship health and risk grading (per municipality).
Quarterly contract performance review; identify addendum targets.
Quarterly VP alignment on strategy and priority pursuits.
Annual new contract year-1 true-up (pro forma measured to performance).
Annual scored pipeline for next year by September 1st.
Annual events plan + budget submitted by September 1st.
Annual minimum in-person touch with every municipal customer (retention standard).
Ensure Coordinator has inputs/owners to deliver weekly/monthly/annual reports annually.
Final accountability for municipal outcomes (retention, renewals, growth, compliance).
Authority to direct coordination efforts across departments (through leadership alignment).
Responsible for accuracy of contracts, renewals, pricing actions, reports, and public-facing information.
Responsible for timely escalation and resolution.

Nice To Haves

Municipal Coordinator
Municipal Administrator
Operations Leadership
AR/AP
Customer Service
Collections
Marketing (RFP/proposals)

Responsibilities

Capture new long-term Municipal Partnerships.
Own municipal relationships and serve as the primary point of contact for executive/escalated issues.
Represent the company at municipal meetings, councils, boards, and events.
Build multi-year (2–3 year) pre-RFP strategies and relationship health plans.
Own all municipal contracts and amendments (including contract “fixes” via addenda).
Own all municipal renewals and pricing increases (PI).
Improve contract terms for operational efficiency/labor reduction, profitability, renewal “lock-in”, PI security/CPI language, bond/insurance/cost-impacting clauses, and Franchise Fees.
Ensure compliance with all contract terms and municipal requirements.
Ensure internal/external alignment with federal/state/local government requirements.
Ensure COIs and performance bonds are current and properly received.
Ensure reporting requirements are fulfilled.
Ensure Franchise Fees are correctly established, distributed on time, and accurate with internal and external stakeholders.
Oversee escalated municipal issues and ensure closure.
Maintain clear cross-department alignment (Ops, billing, CS, etc.).
Own service transitions and unresolved issues reviews with stakeholders.
Develop proposal content, pricing, and requirements completeness; submit to Marketing.
Obtain VP/RVP approvals in advance for proposal content/program structure.
Lead municipal contract content development and negotiations.
Build and maintain municipal pipeline growth reporting (30/60/90).
Ensure accurate documentation across systems (Notion, SharePoint, and other required platforms).
Ensure “system of record” clarity and up-to-date contract artifacts.
Review municipal inbox/escalations (from Coordinator triage) daily.
Communicate with municipal stakeholders as needed daily.
Review Coordinator update pack (transitions, FOIA, calendars, PI tracker) daily.
Address escalated service/billing/ops issues and assign owners daily.
Confirm documentation updates in systems of record daily.
Progress at least one growth/proposal/renewal item per day.
Meet with Coordinator + Administrator (+ VP as scheduled) weekly to review open items/escalations, transition progress and blockers, upcoming deadlines/reporting obligations, PI timeline status/approval process, and proposal/pro forma status.
Coordinate with Ops, Billing, CS leaders (exceptions + trends) weekly.
Provide weekly update to VP including pipeline growth (30/60/90), upcoming RFPs, proposals + pro formas, and MTD PI capture vs budget (30/60/90 view).
Conduct scheduled check-ins with municipal partners (relationship health) monthly.
Perform compliance review (contract ↔ law alignment, reporting obligations) monthly.
Review FOIA responsiveness + risk monthly.
Conduct financial and service performance review (internal) monthly.
Perform COI/bond audit (what's expiring in next 30/60/90) monthly.
Attend one safety meeting at a rotating site monthly; report highlights/risks to VP.
Conduct renewal + pricing strategy review quarterly.
Perform relationship health and risk grading (per municipality) quarterly.
Conduct contract performance review; identify addendum targets quarterly.
Align with VP on strategy and priority pursuits quarterly.
Perform new contract year-1 true-up (pro forma measured to performance) annually.
Score annual pipeline for next year by September 1st.
Submit annual events plan + budget by September 1st.
Ensure minimum annual in-person touch with every municipal customer (retention standard).
Ensure Coordinator has inputs/owners to deliver weekly/monthly/annual reports annually.