Regional Manager

Waterton Search • San Francisco, CA

5d

About The Position

The Regional Manager will play a critical role in managing our portfolio strategy locally, and will be responsible for all operational and financial aspects of an assigned portfolio of properties (may contain both Class A market-rate and affordable assets). The Regional Manager works closely with Community Managers within a portfolio to ensure best operation practices, service standards, revenue growth and compliance with established company policies and procedures.

Requirements

• Bachelor’s degree, preferably in real estate, business, marketing or finance
• Minimum of five (5) years of multi-site property management experience, either in commercial real estate or multi-family.
• Earned CPM designation or commensurate experience
• Ability to manage human resources concerns at the site level
• Understanding of company financials and financial metrics for success
• Ability to resolve resident and manager concerns with tact and empathy

Nice To Haves

• Advanced degree is a plus
• Project-based Section 8 experience is a plus
• Commensurate experience to demonstrate a high level of competency of the multi-family property management

Responsibilities

• Monitor all property operations: You will manage leasing, collections, resident services, maintenance, administration, and policy and procedures to ensure compliance while supporting the community’s established goals.
• Financial Planning and Analysis: You will prepare, implement and meet the annual operating and capital budgets/forecasts for assigned communities. Accurate and timely preparation of reports including financial reports, analysis, and budgets is critical, as is knowledge of accounts payables and receivables.
• People Management: You will hire, train, coach and mentor the work of some outstanding Community Managers, and you will use your impeccable communication and organization skills to keep your team and all key stakeholders informed. You will also grow and develop successors and manage site-level associate performance challenges.
• Champion Resitality: Thinking like an owner, you’ll exemplify our culture and serve residents and customers, regularly exceeding their expectations and creating the ultimate service experience. You will wow our residents and your community managers with your ability to resolve sensitive issues and concerns that may arise.
• Relationship: You’ll use your networking skills and your knowledge of local and regional vendors to solve maintenance issues, and manage property improvement projects. You will keep a pulse on the dynamic talent market to ensure we have positioned and grown the best talent in the right roles.
• Legal: You will stay current on and adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act) and Section 504 (FHAA) regulations.
• Overall: You’ll be an excellent teammate who helps create and deliver departmental and organizational goals, including sharing best practices on process improvement, refining and introducing new Standard Operating Procedures (SOP’s).

Benefits

• Competitive compensation and incentive program participation
• Full suite of benefits, including Medical, Dental, Life, Disability, and even pet insurance
• 401k + match
• Generous paid time off, volunteer time off, and paid holidays
• Industry leading 12 weeks paid parental leave
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager