Regional Manager - Automotive Experience Required

Tire Discounters, Inc.•Cincinnati, OH

4d•$100,000•Onsite

About The Position

Accelerate your career at the largest 100% Family-Owned Tire & Automotive Dealer in the U.S. Lead a multi-unit team for one the most innovative and high-growth companies in the US, in one of the most innovative industries, Automotive Service! Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45 years ago, we have been raising the bar in the tire and automotive service business. As the country's largest family-owned and operated automotive service provider, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service. Now with new products and services needed to maintain modern vehicles, Tire Discounters and its many other brands like Chip's Auto Glass and Butler Tires and Wheels are growing and expanding like wildfire. Over 2000 strong, our team members are the best in the business, a true employer of choice. We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and more!

Requirements

Ability to think proactively and anticipate changes and needs for the region you lead.
Strong sense of ownership and accountability.
Proven track record of managing expectations and meeting deadlines and deliverables while handling competing priorities and tasks.
Pattern of success in a heavily matrixed organization, and effectively communicating with cross-functional partners across the organization.
Ability to sense and respond quickly, solving problems to optimize the performance of your assigned region.
A customer-centric mindset, understanding and prioritizing the needs and preferences of the target audience; intellectual Curiosity/Inventive to seek new ways to exceed customer expectations and continually self-educates on trends and opportunities to raise the bar on our execution.
Strong written and verbal communication skills; ability to collaborate well with team member and internal support partners.
Excellent organizational skills with ability to set timelines and milestones, enrolling management and stakeholders on progress and wins along the way.
Strong business maturity, professionalism, interpersonal, management leadership, analytical, and relationship building skills.
Associates Degree, or relevant experience
5-10 years of management experience within the automotive/tire industry
Previous experience in multi-unit management and leading leaders of teams required.
Proven track record of developing high performing teams, and career progression within the industry.
Strong background in operations.
Driver's License

Responsibilities

Managing the operations of Tire Discounters retail stores, and the quality of its operations in compliance with the company's policies and procedures.
Recruiting, hiring, evaluating, and developing Sales Associates, Service Technicians, General Managers and Service Managers.
Implementing sales strategies.
Keeping an active presence in your assigned region's stores to create a customer-oriented culture.
Attracting and retaining the best in the business by networking and partnering with the talent acquisition team and zone leadership to maintain an active pipeline of potential candidates.
Utilizing the tools available to proactively anticipate staffing changes, new store openings, acquisitions and growth.
Ensuring team members are aware of and taking advantage of all the tools Tire Discounters provides to reach their fullest potential.
Ensuring 100% compliance with non-negotiables and processes so that all team members are treating each customer and vehicle to provide the outstanding customer experience.
Developing high performing team members who are ready to promote and build a talent bench for your assigned region and within your zone.
Providing consistent and fair ongoing performance feedback and resolving team member concerns, at time partnering with your assigned HR Business Partner.
Ensuring all locations operate in accordance with Tire Discounters' high standards.
Working with store team members to make sure all policies and processes are followed and recommending improvements.
Supporting and effectively delivering Tire Discounters programs relevant to your locations.
Conducting regular store visits and audits to verify stores are operating at the highest level.
Ensuring all communication is properly delivered to the stores and that the team members understand the why behind it.
Escalating concerns and issues timely to the appropriate team with follow-up to make sure your team is getting the correct support.
Handling (or delegating when appropriate) all customer concerns within the assigned region.
Actively engaging in all customer issues on a timely basis to ensure an environment of Customer Satisfaction.
Assessing talent and the sales environment regularly to ensure we are staying within budget.
Working with Zone Vice Presidents and Talent on assigned headcount within the region.
Limiting exposure to risk and protecting the Company and customers assets, inventory, etc.