Regional Manager - Dallas, TX

RangeWater•Dallas, TX

2d•Hybrid

About The Position

This position would be focused on the Dallas - Forth Worth metroplex. The Regional Manager will develop the annual budget(s) for the properties comprising the assigned portfolio, and oversee attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio. They will ensure that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results. This role provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. The Regional Manager will also oversee the appropriate and adequate staffing at each community and supervise the acquisition, development, and management of community team members. They will promote client satisfaction and retention through timely reporting and on-going communication about the performance of the properties and respond quickly and with urgency to client/owner concerns, questions, issues, and requests. Additionally, the Regional Manager will review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio, and work with the community managers and others to develop and implement market plans that drive occupancy and revenue growth. They will ensure that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicate concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. The Regional Manager will coordinate work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members. They will complete various human resources, financial, administrative, and other reports and analysis, and perform other duties as assigned or as necessary. Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWater Real Estate’s policies and performance expectations.

Requirements

High school diploma
First-hand, seasoned experience in multi-site property management and residential property operations, including all facets of managing the physical, operational, financial, and customer service performance of a wide variety of asset types under varying market conditions.
Employment history that demonstrates the application and usage of a sales, marketing, and customer service background sufficient to resolve customer complaints and issues, complete financial and other reports and documents, increase sales revenues, and manage spending.
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, and to create and make presentations to senior managers, clients, and others.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, calculate percentages, and calculate time in order to complete and interpret financial records, budgets, timesheets and other fiscal reporting information.
Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Yardi and/or One Site).
Current valid driver’s license.
Proven skills sufficient to hire, lead, direct, evaluate, and manage subordinates and team members, including maintenance specialists is required.

Nice To Haves

College degree in business, finance, marketing, or related field is preferred.
Industry certifications (e.g. CPM, CAPS, CAM, etc.) also preferred.

Responsibilities

Develops the annual budget(s) for the properties comprising the assigned portfolio, and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio
Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results
Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices.
Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members
Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests
Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth
Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio
Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWater Real Estate’s policies and performance expectations
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes and takes appropriate action to report, address, and correct policy violations or infractions
Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards and immediately reports any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)
Identifies areas for improvement and offers suggestions to improve the property's efficiency, profitability, and productivity
Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.