Regional Manager

Engage Management•Conway, AR

10d•Onsite

About The Position

The Regional Manager maintains the pulse of properties and team morale across a designated portfolio, ensuring Engage standards, policies, and procedures are upheld while driving occupancy and delinquency goals across all properties.

Requirements

Reports to: Regional Director
FLSA Exemption Status: Exempt
Safety Sensitive Position: Yes
Weekly Property Manager conference call
Weekly tactical
Quarterly executive offsite
Quarterly property onsite
Monthly occupancy
Monthly strategic
Ad hocs as needed
State of Engage annual meeting

Responsibilities

Maintain pulse of properties and team morale in designated portfolio
Collaborate and communicate with Property Managers daily to ensure Engage standards are being upheld, Engage policies and procedures are being followed, and Engage occupancy and delinquency goals are being met
Analyze weekly Property Manager reports for accuracy and opportunities, then submit to owners and Executive Team
Ensure accuracy of all property reports
Empower Property Managers to provide feedback (positive or negative) and document it promptly
Collaborate consistently with the Regional Maintenance Manager
Serve as final decision-maker for conditional applications, SODAs, property expenses, and collection accounts
Foster a culture of open communication and healthy conflict, specifically with Property Managers
Conduct a minimum of one quarterly onsite property meeting for all properties in designated portfolio
Monitor and maintain all business licenses
Maintain the Operations Guide
Maintain Property Manager group text
Serve as backup for Property Manager and Director of Operations
Lead weekly Property Manager conference call
Complete all training as required