Regional Manager

Rockstar • Los Angeles, CA

4d

About The Position

Rockstar is recruiting for a growing multi-location medspa with a strong brand and devoted community delivering high-quality aesthetic treatments and skincare services. They are expanding and looking for a Regional Manager who can take full ownership of their locations’ day-to-day operations so their team delivers a consistently excellent experience across every site. The Regional Manager is responsible for locations running smoothly across four areas: Space, People, Process, and Performance. This role will take full ownership of the non-medical side of the medspa locations—driving results, building scalable processes, and holding teams to high standards. This is a high-accountability, high-autonomy role. This person is the first line of defense, ensuring operational issues are resolved before they escalate.

Requirements

• 10+ years of experience in medspa, aesthetics, beauty, wellness, hospitality, or retail
• 5+ years in a multi-unit management role
• Must have experience managing teams.
• Track record of owning a budget and making decisions that drive growth.
• Obsessed with tracking KPIs—not just reporting the numbers but taking aggressive action when things are off track.
• Process-oriented—brings structure and systems, not just energy. Builds things that scale.
• Highly detail-oriented—nothing falls through the cracks, even when moving fast.
• A coach and an enforcer—creates a positive working environment while holding people accountable to high standards.
• A proactive problem solver—doesn’t wait for permission or instruction. Sees a problem, fixes it.
• Strong follow-through—owns initiatives from start to finish, ensuring implementation, adoption, and measurable success.
• Experience with scheduling and booking platforms, POS systems, and standard business tools (Google Workspace, Excel/Sheets).

Responsibilities

• Manage and hold Location Managers and Patient Coordinators accountable for their goals and performance across all locations.
• Lead recruiting, hiring, and onboarding for Managers and Patient Coordinators.
• Own training and ongoing development—initial onboarding, role-specific training, and refreshers as policies change.
• Conduct performance reviews, provide coaching, and oversee performance improvement plans through to resolution.
• Handle conflict resolution between team members and between team and customers, escalating to CEO/Head of Operations as needed.
• Set clear goals for Managers and track progress through regular coaching and 1:1s.
• Lead weekly manager meetings and full-team meetings to share updates, review policies, launch initiatives, address operational challenges, and gather team feedback.
• Drive cross-location consistency—every customer should have the same experience at every location (scripts, greetings, intake, follow-up).
• Track, analyze, and drive key performance metrics.
• Develop action plans when goals are off-track and implement them.
• Manage location budgets & personnel cost.
• Proactively assess and implement strategies to increase revenue, enhance customer experience, and improve the efficiency of each location.
• Continuously identify cost-saving opportunities and efficiency improvements without compromising the customer experience.
• Own location schedules end-to-end.
• Analyze traffic patterns by location, day, and hour, and adjust staffing to match demand.
• Own customer complaints, disputes, chargebacks, and negative reviews—resolve directly when possible, coach through resolution when appropriate, and escalate as needed.
• Ensure all customer emails, messages, and waitlist inquiries are responded to within 48 hours across every location.
• Manage staff to enforce this standard and audit response times regularly.
• Ensure all locations remain compliant with labor laws—breaks, overtime, time-card accuracy, and proper classification.
• Ensure corporate initiatives are implemented, tracked, and reported on.
• Ensure all policies are executed correctly at every location.
• Audit transactions regularly and coach front desk staff when locations are out of compliance.
• Ensure every location is organized, clean, and well-maintained.
• Conduct regular site walk-throughs and uphold cleaning and maintenance standards across all locations.
• Oversee repairs and facilities issues end-to-end—sourcing vendors, getting quotes, and managing the work in cooperation with location managers.
• Ensure opening and closing procedures are followed at every location per standard checklist.

Benefits

• Health, vision, and dental benefits
• 401K
• Paid time off
• Generous employee discounts on products and services
• Complimentary birthday treatment
• Opportunity to grow within a respected, innovative medical aesthetics brand
• Be part of a team that values intention, integrity, and cutting-edge beauty care

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed