Regional Manager

Thrive Communities•Seattle, WA

8d•$130,000 - $155,000•Hybrid

About The Position

The Regional Manager role at Thrive is a values and purpose aligned leader accountable for delivering great property-level client results and serving as the primary customer service representative for Thrive as a whole. Thrive's Purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion, and fun. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. What Differentiates Thrive: Best Workplace: Engaged teams drive performance. Implements best in class associate development, recognition, and empowerment. Ensures Thrive is the Best Place to Work for all on-site roles in property management. Attentiveness to client perception: Understands and prioritizes client distinctives, even when they diverge from typical Thrive operating models. Thoughtfulness over checklists: Leadership is not primarily task management, its instead thoughtful focus on what matters most to achieve desired outcomes, even when it requires painting outside of the lines.

Requirements

Multi-site experience in on-site property management required, overseeing a minimum of 500 units preferred.
5+ years in a leadership role in property management, or equivalent experience in order to meet the qualifications of the position.
1+ years in a Regional Manager role in Multi-Family property management, preferably working with third-party management.
Proficient in Yardi, On-site, and Microsoft Office Suite.
Proficient in overseeing budgets and property financials with the ability to pull and analyze complex reports and speak to the data with clients.
Strong understanding of market conditions and trends.
Certified Apartment Portfolio Supervisor (CAPS)
Driver's license and insurance coverage.
Real Estate Broker’s License is required, or must be able to be obtained within 6 months of hire.
Excellent administrative skills including time management, prioritization of tasks, organization, and ability to meet deadlines.
Above and beyond interpersonal and communication skills, both written and verbally.
Strong attention to detail.
Ability to effectively communicate and build strong relationships with clients, associates, and partner departments, including demonstrated leadership capabilities.
Ability to work independently while working effectively as part of a broader team.
Ability to use critical thinking to discern priorities personally and for the department.
Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
Ability to sit, stand, and/or walk for extended periods of time.
Ability to travel/commute locally for site visits, meetings, etc.; May be required to travel to other Thrive markets on occasion.
Ability to effectively communicate in person, via phone, and through virtual platforms.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Nice To Haves

Notary License is a plus.

Responsibilities

Delivers operational results aligned with client goals (NOI, revenue strategies, expense management, KPIs).
Oversees the execution of quality client interfaces (well prepared calls and site visits, weekly reporting, etc.).
Consistently implements Thrive’s distinctives of peerless presentation and relentless resident service.
Develops high-performing site teams that operate with increasing autonomy.
Translates client strategies into consistent execution.
Adapts to various client styles and business plans.
Demonstrates effective oversight and problem solving.
Highly responsive and proactive. Brings solutions and recommendations to clients with conviction.
Owns the role of speaking to the full Thrive experience.
Demonstrates effective customer service skills at the enterprise level.
Takes the lead in creating a “one-team” mentality.
Trust is built through relationship building, constructive interactions, and effective communication.

Benefits

Unlimited Vacation
Accrued Sick Leave
Flexible, hybrid schedule
Employer matched 401k retirement plan
12 Paid Holidays
Paid Birthday, Personal Day, and Day of Service
Discretionary Bonus Potential
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered basic life insurance for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events