Regional Manager

Woda Cooper•Cumberland, MD

41d•Hybrid

About The Position

The Regional Manager will be responsible for leading geographically dispersed teams of property management professionals to operate a portfolio of assigned properties. This role requires a customer-centered approach, strong financial management skills, and the ability to recruit, train, and develop high-performing associates. The position involves significant travel to assigned properties and requires availability for community emergencies. The Regional Manager will also be involved in marketing, operational improvements, and ensuring compliance with all relevant regulations and commitments.

Requirements

Exemplary written and verbal communication skills.
Advanced computer skills.
Experience with Yardi Voyager, Rent Café, and Microsoft products.
Ability to recruit and supervise successful management teams in a growing portfolio.
Proven track record for successful lease ups of new communities.
Proven track record for maintaining high occupancy and collection rates, as well as working within budgetary restrictions.
At least 5 years’ experience working in affordable housing programs, including one of more of the following: LIHTC, USDA Rural Development, Section 8, HOME required.
Experience with the rehabilitation and lease up of communities.
Must possess a valid driver’s license and insurance.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Experience with Yardi Voyager a plus.
Fair Housing regulations preferred.
Experience with RD 515 preferred.

Responsibilities

Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
Effectively lead geographically dispersed teams of property management professionals to operate a portfolio of assigned properties.
Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.
Maintain thorough knowledge of company policies at all times.
Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.
Demonstrate the ability to resolve resident complaints timely.
Responsible for the financial management to include income, expenses, NOI, capital improvements, budget creation, budget variance reporting, and expense monitoring and approval.
Ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments.
Regularly inspect communities to ensure curb appeal.
Maintain a monthly, quarterly, and annual inspection schedule of sites in the region.
Available for community emergencies.
Successfully recruit, train, and develop high-performing associates in all site and district level roles.
Responsible for human resource functions for employees, including timecard approval, PTO approvals, attendance monitoring, etc.
Provide performance coaching to under-performing site associates, initiate disciplinary action when necessary.
Review market rent surveys, develop and manage advertising and marketing plans for the communities in their portfolio.
Continuously evaluate and communicate suggestions for improving site and/or corporate operations and participate in the discussion and decision-making process of enacting positive change.