Regional Manager - Los Angeles + Orange County

Best Upon Request Corporate, Inc.•Los Angeles, CA

4d•$72,000 - $77,000•Hybrid

About The Position

Best Upon Request (BEST) is a values-based, Great Place to Work-Certified company providing on-site concierge services as an employee benefit and patient amenity to healthcare systems and large employers across the United States. Headquartered in Cincinnati, Ohio. We're hiring a Regional Manager to lead and grow concierge programs at BEST's client accounts across the Greater Los Angeles and Orange County region. This is a high-impact leadership role in one of the most complex and dynamic markets in the country — requiring someone who can navigate diverse health care and corporate environments, manage across significant geography, and build lasting client trust in a market where relationships and reputation move fast.

Requirements

5+ years in operations, account management, hospitality, or multi-site service delivery.
Demonstrated experience managing large client relationships and senior stakeholders.
Based in Greater Los Angeles or Orange County, with comfort being in field 3-4 days per week across a wide regional footprint and significant drive time.
Valid driver's license and reliable transportation.

Nice To Haves

Hospitality, healthcare, concierge services, or service-based background.
Coaching, supervisory, or team-leadership experience.
Prior LA/OC market experience.
Change-management experience.

Responsibilities

Build trusted, executive-level relationships with client sponsors and program owners.
Lead business reviews, strategic check-ins, and ongoing communication.
Resolve issues proactively; surface program improvements and risks to leadership.
Lead, coach, and develop concierge team members and emerging leaders.
Set clear expectations, reinforce service standards, recognize performance.
Maintain strong team connection through consistent site presence.
Drive performance across utilization, service levels, and client metrics.
Ensure compliance with systems, processes, standards, and contract obligations.
Lead day-to-day problem-solving, change management, and continuous improvement.
Partner with Sales on renewals, upsells, and expansion conversations.
Identify program enhancements that increase client value.
Represent BEST at client events and networking moments.