Regional Manager

Edelman Financial Engines•Fairfax, VA

33d•$99,000 - $132,000

About The Position

At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive. We believe that every dollar saved represents a lifetime of hard work and aspirations, and every dollar invested has job to do for our clients. That’s why we are committed to managing our clients’ investments by truly understanding them as people first and then delivering advice, strategies and solutions to help them feel confident about the plans they are making, whether for today, tomorrow, or in the great unknown future. Our goal is to build long-term relationships based on respect, integrity, and a belief that our responsibility is to help people make smart investments decisions in every stage of their lives. Our culture is grounded in our CORE values: Client First, One Team, Respectful Candor, and Endless Curiosity. These values guide everything we do, for our clients and each other. We are committed to moving forward together. If you are inspired by purpose-driven work and a collaborative, values-led culture, we invite you to explore a career with us. As a Regional Client Service Manager, you’ll play a pivotal role ensuring world-class customer service is delivered to our clients by managing all facets of regional operations, supporting multiple branch offices, as well as various business lines. We are looking for someone with proven leadership experience within financial services to help us deliver outstanding service by building and nurturing the client relationship. If you have exceptional leadership acumen, client service and communication skills, with a good understanding of finance, this is the opportunity for you!

Requirements

5-7 years of financial industry experience, specifically in a broker/dealer or RIA environment
Bachelor’s degree in business or finance preferred, or equivalent combination of education and experience.
At least three years of leadership experience.
Ability to effectively lead, motivate and empower a team to successfully accomplish goals.
Able to adapt to changes in the work environment, manage competing demands and work with frequent change, delays or unexpected events.
Excellent judgment to appropriately prioritize and manage multiple deadlines.
Occasional travel

Nice To Haves

Previously held Series 7, Series 24, or Series 66 licenses preferred.

Responsibilities

Mentor, coach and lead Client Service Teams; managing the day-to-day branch office operations and oversight of the overall client service experience.
Partner with the Regional Director and maintain high-quality standards and client service throughout the region
Effective planning and managing of staffing and support needs which include but are not limited to:
Assist with interviewing and hiring of qualified external and internal candidates
Identify and develop high performing internal employees in an effort to build future bench strength
Manage and oversee the employee performance review process for the department ensuring reviews are appropriate, accurate, and adhere to all company deadlines
Develop performance improvement plans and provide coaching when necessary to improve marginal employee performance ensuring a high level of accountability
Maintain the highest possible level of morale in the department so that the culture is one of mutual respect and cooperation between Client Services and other departments
Continuously review department organization and administrative procedures to ensure that effective, efficient, and profitable staff operations are maintained
Responsible to make sure that all programs and projects meet assigned goals and objectives
Responsible for resolving complex service and operational issues, with best-practice judgment