Regional Manager ( Multifamily & Affordable Housing )

Columbia Residential Properties, LLC•New Orleans, LA

1d•$0 - $1•Remote

About The Position

The Regional Manager is a results-driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of properties in a multi-state region. This role involves developing and leading strong property management, compliance, leasing, maintenance, and resident services teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks. The Regional Manager acts as a Fiduciary of Columbia Residential, maintaining a high degree of trust, loyalty, and truthfulness.

Requirements

Bachelor’s degree in business or related field.
Minimum ten years of multisite property management experience.
Experience in staff management and development.
Experience in budgeting/financial analysis.
Mixed-income mixed-financed residential property management experience required.
Proven expertise in Project Based Section 8, Low-Income Housing Tax Credit Programs, and HOME programs.
Ability to manage projects from conceptualization to implementation.
Strong interpersonal skills including conflict management and employee motivation.
Excellent analytical and problem-solving skills.
Knowledge of Microsoft Word, Excel, and OneSite.
Excellent verbal and written communication skills.
Entrepreneurial, flexible, creative, and detail-oriented.
Ability to handle emergencies and pressure due to complexity and time sensitivity.
Extensive travel required.
On-call 24/7 for emergencies.

Nice To Haves

Advanced degree and/or professional certification desired.
CPM or equivalent certification preferred.

Responsibilities

Meet or exceed established performance benchmarks.
Develop and lead strong property management teams to accomplish short and long-term objectives.
Serve as a dependable and knowledgeable leader of the management team.
Execute accurate and effective record-keeping methods.
Ensure complete and accurate resident information is recorded and all documents meet legal requirements and company policies.
Assess and recommend changes to current policies and operational practices.
Plan, develop, and implement operating policies, procedures, and organizational structure.
Collaborate to set operational goals for each property and establish company standards for property operations, leasing, collections, customer service, and workplace safety.
Foster a professional image and set a positive example for staff.
Carry out responsibilities efficiently and effectively.
Enforce and adhere to company policies, rules, and regulations.
Represent Columbia Residential to the public and develop partnerships with public officials, businesses, and agencies.
Demonstrate sound decision-making ability and effectively solve problems.
Follow instructions and complete assigned tasks.
Ensure issues are thoroughly addressed and effectively resolved.
Communicate standards of performance to property personnel and measure performance against these standards.
Demonstrate exceptional customer service skills.
Participate in team and project meetings.
Utilize training, coaching, and employee evaluations to ensure performance meets or exceeds standards, and address performance weaknesses.
Demonstrate effective use of management skills including motivation, evaluation, delegation, and supervision.
Recruit, select, hire, and train new employees when necessary.
Preserve and respect resident and applicant confidentiality.
Ensure program compliance with REAC, LIHTC, HUD, other agencies, and lenders.
Implement procedures for timely rent collection and efforts to recover lost income.
Understand the budget process through analysis of operating statements and develop strategies to meet or exceed budgeted income and expense levels.
Monitor property performance using available tools.
Maximize property income through increased rental rates, collection of miscellaneous income, and effective resident retention programs.
Minimize property expenditures through preventative maintenance, comparative shopping, and maintaining reasonable inventory levels.
Oversee the preparation of annual operating budgets and perform budget projections.
Analyze actual income and expenses against approved budget guidelines, direct corrective action, and request budgetary adjustments.
Conduct financial results reviews with site employees on a routine basis, forecast problems, and take corrective action.
Evaluate and monitor utility costs.
Execute marketing, leasing, and make-ready strategies to reach occupancy and rental income targets.
Evaluate and recommend rental rate adjustments based on Comparable Market Surveys.
Execute a preventive maintenance program and preserve physical assets.
Perform routine inspections to provide residents with a secure environment.
Oversee the physical condition and security of all communities.
Maintain knowledge of the physical condition of all properties and UPCS/REAC readiness.
Conduct physical site inspections and make recommendations for improvements.
Oversee and negotiate capital improvements and contracts.