Regional Manager - Fresno

Girl Scouts of Central California South•Fresno, CA

6d•$70,304•Onsite

About The Position

This role is responsible for building and sustaining a team of Regional Generalists who can effectively execute the council’s campaign portfolio within their assigned territories. The Regional Manager hires, onboards, trains, coaches, and develops each Generalist on the team, ensuring they have the skills, tools, confidence, and support to deliver on the council’s membership, retention, and program goals. The position is accountable for the readiness and retention of the field team. Success is measured not by the Regional Manager’s personal delivery of programs or recruitment events, but by the success of the Region in accomplishing identified campaign goals. The Regional Manager is the escalation point for complex volunteer, troop, or member issues that exceed a Generalist’s experience or authority. The role also monitors workload across the team and redistributes assignments as campaigns or regional needs ramp up or down throughout the year, ensuring the bench is deployed where it’s needed most and all responsibilities of operating the regional office are covered.

Requirements

Associate’s or Bachelor’s degree in human resources, education, nonprofit management, social work, or a related field
4+ years of experience managing, coaching, and developing front-line or field-based staff
Demonstrated success building team performance through structured onboarding, training, and coaching programs
Experience managing staff workload and deployment across shifting priorities
Strong interpersonal skills with the ability to give direct, constructive feedback and build trust with diverse team members
Comfort with data: able to use dashboards and reports to identify performance patterns and coaching opportunities
Valid driver’s license and willingness to travel regularly across the assigned region

Nice To Haves

Experience in a Girl Scout council, youth-serving organization, or community-based nonprofit
Background in field operations, community development, or volunteer management including managing shift schedules and coverage calendars
Familiarity with Salesforce, Looker, or similar CRM and reporting platforms
Training or certification in coaching methodologies
Experience working in a consultancy or project-based staffing model where teams are deployed to different priorities throughout the year

Responsibilities

Partner with HR to recruit Regional Generalists, defining competencies, participating in interviews, and designing the onboarding experience.
Provide a structured 90-day onboarding plan for new Generalists, covering Girl Scout programs, campaign cycles, council systems, safety protocols, and volunteer relationship-building.
Serve as the primary point of contact for new hires during onboarding, supporting ongoing training and coaching.
Create and operate a coaching plan with specialists, including 1:1 meetings, quarterly development conversations, and annual performance reviews.
Observe Generalists in the field and provide timely, specific feedback.
Own the regional training program for field staff, partnering with the VP, Strategy to design campaign training and maintaining a library of core competency training.
Monitor workload across the team, identify capacity constraints, and redistribute assignments to prevent burnout and ensure even coverage.
Partner with other Regional Managers to share resources across regions when campaign demands are uneven.
Flag staffing gaps or capacity risks to the Regional VP.
Build a team culture where Generalists feel supported, developed, and valued.
Create opportunities for peer learning and collaboration, recognize strong performance, and address performance issues constructively.
Conduct stay interviews, track engagement and training, and partner with the Regional VP and HR to address retention risks.