Regional Manager
About The Position
NationsBenefits is a rapidly growing company in the Healthcare Fintech sector, specializing in supplemental benefits, flex cards, and member engagement solutions. They collaborate with managed care organizations to offer innovative healthcare solutions that enhance growth, improve outcomes, reduce costs, and provide value to members. Their offerings include supplemental benefits, fintech payment platforms, and member engagement tools designed to help health plans deliver high-quality benefits that address social determinants of health, thereby improving member health outcomes and satisfaction. The company boasts a compliance-focused infrastructure, proprietary technology, and a premier service delivery model, enabling health plan partners to deliver value-based care to millions of members. NationsBenefits fosters a fulfilling work environment that attracts top talent and encourages associates to provide premier service. Their objective is to positively transform the healthcare industry and they offer career advancement opportunities across their US, South America, and India locations.
Requirements
- Bachelor’s degree in related field or an additional 4 years of directly related, progressive experience.
- 5+ years of industry experience in hearing care, retail healthcare, or related fields.
- 3+ years prior management or multi-site leadership experience required; proven ability to develop and coach clinic managers.
- Experience at the clinic level preferred.
- Demonstrated ability to manage and support multiple clinics within a region.
- Strong understanding of SOPs, compliance, and operational excellence.
- Track record of driving revenue growth and improving patient outcomes.
- Positive attitude, resilience, and a collaborative leadership style.
- Excellent communication, team-building, and problem-solving skills.
- Data-driven mindset with the ability to analyze performance metrics and translate insights into action.
- Ability and willingness to travel extensively to support clinics and attend regional meetings.
Nice To Haves
- Experience in hearing care or medical device retail.
- Familiarity with corporate governance, reporting, and cross-functional collaboration with headquarters.
- Demonstrated success in improving patient experience and clinical outcomes at the clinic level.
Responsibilities
- Lead and develop clinic-level managers to achieve regional targets and maintain operational excellence.
- Ensure adherence to corporate SOPs, policies, brand standards, and regulatory requirements across all clinics in the region.
- Manage staffing plans to ensure appropriate coverage, training, and succession planning at the clinic level.
- Drive regional revenue growth and increased hearing aid units through coaching, performance management, and sales enablement initiatives.
- Oversee patient experience initiatives to ensure high satisfaction, strong clinical outcomes, and timely follow-up.
- Collaborate with regional leadership and headquarters to implement new programs, tools, and process improvements.
- Monitor regional performance metrics, develop action plans, and report results to the Regional Director.
- Foster a culture of continuous improvement, compliance, and patient-centric care.
- Manage clinic budgets, forecasts, and resource allocation; optimize store-level operations and merchandising.
- Address escalated issues at the clinic level, including staffing, scheduling, and patient care concerns.
- Ensure consistent adoption of technology and tools provided by corporate (e.g., scheduling, CRM, POS).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
